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The Key to Great Service: Call and Response
Service scores shot up when this oncology team paired a nurse with a buddy to help with patient response.
- Responding to a patient’s needs is central to their care.
- Pairing with a buddy can shorten patient response times
Stretching to Reduce Injuries
Couriers reduced workplace injuries after the team created a daily stretching routine and discussed proper lifting and pushing techniques.
- Creating a safer environment can lead to fewer workplace injuries.
- Establishing a regular stretching before deliveries
Challenge Your Workers to Be Safe
This region reduced workplace injuries by proactively identifying hazards and finding fun ways to raise awareness.
- Because practicing workplace safety is everyone’s best interest.
- Identifying and solving safety hazards
Young Asthma Patients Need Refills
Pediatrics department identified asthmatic patients and explained the benefits of inhaled corticosteroids, increasing the number of refills for patients who needed them.
- Taking medication regularly helps patients manage their asthma.
- Reaching out to asthma patients to recommend refilling their medications
Work Together to Process Tests
By coordinating with other departments, like emergency and transportation, the diagnostic imagining department could better serve patients at a brisk and efficient pace.
- More timely results help patients get timely care.
- Communicating with nurses and staff before a patient is moved for a test
Reward to Reduce Sick Days
Establishing reward and recognition programs for good attendance helps this team reduce the number of sick days taken.
- Our members and patients count on us to be at work to provide them excellent care and service.
- Creating reward programs and allowing flexible schedules helps keep staff on the job
Go Blue to Green and Save
A Med/Surg unit set up designated bins in operating rooms for blue wrap recycling and educated staff about proper use, helping save money and protect our earth.
- Recycling blue wrap saves money and helps the environment.
- Placing blue wrap recycling container in operating rooms
Look to ID Persistent Asthma
This Pediatrics department identified persistent asthmatics and helped them manage their chronic condition better.
- We can offer excellent care to our youngest asthma patients by helping them manage their condition to avoid scary ER visits.
- Proactively identifying asthma patients and explaining the medication regimen
Calling in Sick Options
Last-minute sick calls decrease when this team focused on all the options available for balancing work and life.
- Showing up for our patients and members is the most important thing we do.
- Letting employees know their options can eliminate last-minute sick days
Always Answer the Phone
This oncology department's service scores went up when it corrected wrong numbers, added voice mail and made other improvements.
- Providing the best service to our patients and members means being there for them.
- Providing correct phone numbers is a good first step
Be Quiet. Respect Nap Time
When this mother/baby unit instituted a regular nap time, moms got more rest and the success for breastfeeding increased.
- Nap times help reduce the number of requests for respite care.
- Created an afternoon nap time, and communicated to staff and family about this quiet period
Easing the Pain
The maternity team's laser-focus on pain management helps it keep service scores high. standardized pain medication schedules, communicated when next meds were scheduled, and reinforced the "no-pass" policy.
- Helping new moms manage pain is a key part of providing excellent service.
- Standardizing pain medication schedules