Help Video
How to Find UBT Basics on the LMP Website
LMP Website Overview
How to Find How-To Guides
This short animated video explains how to find and use our powerful how-to guides
How to Find and Use Team-Tested Practices
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
How to Use the Search Function on the LMP Website
Having trouble using the search function? Check out this short video to help you search like a pro!
How to Find the Tools on the LMP Website
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Be sure your employees know all of the work-balance options afforded to them at Kaiser Permanente.
Too Many Sick Days? Use Carrots, Not Sticks
Absenteeism can hurt the workplace. Morale takes a dive and that ringing phone means another employee is not showing up. The Outpatient Radiology lab at San Francisco Medical Center had a poor attendance record and that led to a low rate of collecting co-pays. The team created a rewards program with different thresholds for perfect attendance. They coached staff, adopted flexible schedules and approved last-minute vacation requests. Over a 33-month period, sick days dropped an average of 9 days per FTE.
Here's What Worked
- Creating a rewards and recognition program for perfect attendance
- Educating and coaching staff about attendance, improving communication and rebuilding trust
- Creating flexible schedules, approving last-minute vacation requests and working to raise morale
What can your team do to reward and recognize one another?
number of sick days dropped on average per FTE