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Team Shoots for the (Google) Stars
A Colorado unit-based team enhanced its reputation by improving service and encouraging patients to post Google reviews about their care experiences.
- Seeking feedback is a critical step in meeting our members’ needs, helping them feel good about choosing – and keeping – Kaiser Permanente as their health plan.
- Encouraging patients to evaluate their care experience using Google’s 5-star rating system.
Technicians Conquer Swirl of Scratches
This optical lab team reduced scratches to eyeglass lenses by 94% in the first 4 months of the year after performing a step-by-step review of its lens production process.
- Minimizing scratches to eyeglass lenses during the production process reduces the need to replace them. That helps save costs and improve service to members and patients.
- Reviewing each step of the lens preparation procedure to identify and fix the problem causing scratches to new eyeglass lenses.
Collaboration Across Teams Reduces Interruptions
Laboratory and emergency departments teamed up to decrease work interruptions caused by non-urgent test result notifications.
- Workplace interruptions can add stress, increase patient errors and cause patients to feel like they’re not receiving good care.
- Lab staff tested the secure chat messaging in Kaiser Permanente’s electronic health record system to notify Emergency Department nurses about non-urgent lab results instead of using their hands-free, voice-controlled wearable communication devices.
UBT Solves Overtime Dilemma
This inpatient nursing team decreased overtime costs by improving change-of-shift communication.
- Reducing overtime costs keeps Kaiser Permanente affordable for our members and leads to workflow efficiencies that enhance patient care.
- Standardizing change-of-shift communication
Promoting Online Care
This team increased kp.org sign-ups by involving everyone in promotion efforts and hosting enrollment fairs.
- We are empowering members to manage their care with digital tools that connect them to their care team from anywhere.
- Involving the entire team in the effort to register members on kp.org
Costco and Goldilocks Inspire Savings
This outpatient pharmacy team saved more than $1 million in five months by increasing bulk purchasing and ordering just the right amount—no more, no less—of high-cost medications for members.
- By ordering the right amount of drugs, the pharmacy saved money and helped keep KP affordable for our members.
- Working with pharmacists to better manage the ordering of specialty drugs
Provide Care With Secondary Tubing
By using secondary tubing , which can be just as safe as primary tubing for many IV uses, this team saved a bunch of money.
- When not medically necessary, primary tubing is wasteful.
- Switching from primary tubing to secondary tubing, whenever appropriate