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Calls Resonate for Ultrasounds
Patients did a better job of showing up for appointments when members of this Radiology team simply called to remind them.
- No-shows adversely affect care and the entire lab.
- Dividing reminder calls among several staffers
Dressing Room Cuts Wait Times
Wait times for patients plummeted when this radiology made a small change with a big impact.
- Long waits frustrate patients and reduce access to care.
- Converting closet into a dressing room
Fighting the Plague of Sick Days
This radiology team reduced sick days after it surveyed employees about attendance policies and created guidelines.
- Absentee workers means drop in productivity and poor member service.
- Rewarding employees who show up with fancy lunch
Work Together to Process Tests
By coordinating with other departments, like emergency and transportation, the diagnostic imagining department could better serve patients at a brisk and efficient pace.
- More timely results help patients get timely care.
- Communicating with nurses and staff before a patient is moved for a test
Share Your Schedules
Center shared scheduling data with other departments, respected their processes, and got everyone on the same page.
- Coordinating schedules prevents patients from getting turned away.
- Sharing scheduling data between departments improves patient care
This Test Saves Lives
The internal medicine unit emphasized the value of taking the colorectal screening test, and identified at-risk patients whenever they come into the office.
- Ensuring the patients take the test and return it is critical to early screening.
- Labeling the test as life-saving can increase patient compliance
Stopping the Line for Safety
Errors drop significantly as team improved its process and culture.
- Poor communication accounts for more than 60 percent of medication errors nationwide, and contributes to a significant increase in patient complications or death.
- Radiologic technologists are asked to speak up immediately and “stop the line” if they encounter any deviation from workflow or a risk to patient safety.