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Promoting Online Care
This team increased kp.org sign-ups by involving everyone in promotion efforts and hosting enrollment fairs.
- We are empowering members to manage their care with digital tools that connect them to their care team from anywhere.
- Involving the entire team in the effort to register members on kp.org
Emails Lick Stamps and Envelopes
Sending emails — rather than letters — is cheaper, faster and more convenient for our patients.
- Email provides patients with timely information about their appointments and enhances our ability to deliver safe, affordable and convenient quality care and service.
- Tracking the number of paper envelopes mailed to patients
Stress-free Service Soothes the Sleepless
A patient-centered approach to delivering supplies gets the job done.
- Timely delivery of equipment and supplies enhances patient satisfaction and speeds the diagnosis and treatment of common sleep disorders.
- Mailing sleep therapy supplies to patients, centralizing supply distribution and purchasing software to track deliveries
Pharmacy Helps Patients Get Mammograms
The team worked with Imaging department staff to identify patients overdue for breast cancer screenings and to help fast-track their mammogram appointments.
- Preventive screenings are important to detect disease early, when treatment is most effective.
- Checking patients’ electronic medical records to identify those due for breast cancer screenings
Tracking Time Yields Results
Wait time for lab results fell by 56% after team members adjusted their workflow and schedules.
- Delivering timely results reduces patient anxiety and enables physicians to diagnose and treat patients sooner.
- Documenting and tracking the time to process tissue specimens
Fresh Perspective Spurs Workflow Innovation
Listening to the "voice of the customer" is the key to getting results.
- Timely delivery of medication is critical for patient care and eases anxiety and stress among staff.
- Shadowing hospital nurses to better understand their wants and needs.
A Recipe for Speaking Up
A Food and Nutrition Services team boosts its People Pulse speak-up scores by creating an environment where workers feel free to voice their opinions and ideas — and can expect action to be taken on their input.
- When employees feel free to share ideas and concerns, it creates open communication that leads to better care, quality and service.
- Rewarding and recognizing employees for ideas and actions that contribute to the team’s work.
Savings Arrive on Wheels
Emergency Department clerks saved more than $88,000 in paper and copying costs by switching to laptop computers on wheels to gather member signatures instead of paper registration forms.
- Leaving old tools behind and embracing new technology leads to savings and efficiency.
- By using laptops on wheels, the team saved $88,000 in paper records, copying, ink, paper and scanning.
Fistulas May Save a Fist Full of Dollars
Georgia’s regional nephrology team cut the time dialysis patients spent on chest catheters by 13 percent.
- Dialysis patients with a fistula in their forearm have lower infection rates than those who use chest catheters.
- Educating patients about the benefits of a fistula versus a catheter to deliver the dialysis
Teamwork Keeps Inventory in Check
This pharmacy team reduced the cost of expired medications by 90 percent after partnering with data specialists to identify and remove outdated drugs from the shelf.
- Keeping outdated medications in stock is a waste of money and a potential safety hazard if dispensed to patients.
- Unit-based team members worked with pharmacy analysts to identify slow moving medications and monitored the inventory to avoid over-stocking them.
How to Boost Team Morale
Improved workflow and coordination help a short-staffed telemetry team reduce overtime and schedule an RN to cover them while on break, boosting staff morale.
- Overtime costs can put a dent in department budgets and overworked employees are at greater risk for workplace injuries.
- Scheduling a relief RN to cover staff members on break, reducing the frequency of missed breaks
Raise Awareness to Reduce Costs
This Behavioral Health team improved care and saved $1 million by educating patients about Emergency Department use.
- By educating members about their care options, we reduce our reliance on expensive outside providers and improve service and access, ensuring that patients receive the right care at the right time.
- Team members analyzed claims data for the 20 patients who had the highest number of Emergency Department visits