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Speaking the Same Language
Using a simple card as a reminder, this urgent care team asked for patients’ race, ethnicity, and primary language to better recognize and address members’ health needs and risks.
- Medical treatment is more effective when members receive care and information in their primary language.
- Adding a questionnaire card during the check-in process reminds team members to ask patients about their race, ethnicity, and primary language
Physicians Combat Pandemic-Related Stress
A multipronged, results-oriented campaign centered around joy in work increased physician involvement in unit-based teams.
- When at risk for burnout, physicians can deepen job satisfaction by engaging in performance improvement with their teams, all while contributing their unique perspective to workplace issues.
- Showcasing small successes on one unit-based team encourages physician involvement in performance improvement efforts
Fresh Perspective Spurs Workflow Innovation
Listening to the "voice of the customer" is the key to getting results.
- Timely delivery of medication is critical for patient care and eases anxiety and stress among staff.
- Shadowing hospital nurses to better understand their wants and needs.
A Recipe for Speaking Up
A Food and Nutrition Services team boosts its People Pulse speak-up scores by creating an environment where workers feel free to voice their opinions and ideas — and can expect action to be taken on their input.
- When employees feel free to share ideas and concerns, it creates open communication that leads to better care, quality and service.
- Rewarding and recognizing employees for ideas and actions that contribute to the team’s work.
Team Works Out New Gym
This UBT went from meetings with a handful of representatives to including the entire team, which helped it complete a major project.
- Getting everyone involved in team projects leads to improved results and more buy-in from UBT members.
- Including the entire department in UBT meetings, projects and decisions
Kid Food: Serve It
Pediatrics team suggested kid-friendly food like peanut butter and jelly sandwiches, and created restaurant style menus with imagery of zoo animals.
- Kids need to eat, and wasted food is wasting money.
- Offering kid-friendly food items
Choosing to Work Positively
Medical center operators find ways to manage the stress of answering tens of thousands of phone calls per month.
- Practicing mindfulness and focusing on the positive helps reduce stress at work and home.
- Create a gratitude jar and gratitude tree to build morale, relieve stress
Go Blue to Green and Save
A Med/Surg unit set up designated bins in operating rooms for blue wrap recycling and educated staff about proper use, helping save money and protect our earth.
- Recycling blue wrap saves money and helps the environment.
- Placing blue wrap recycling container in operating rooms
Giving Patients a Voice
Improvements suggested by a parent advisory council ease the stress of new moms and dads whose babies are in the NICU.
- Unit-based teams make innovations that have a big impact when they include patients in their improvement efforts.
- Members of this NICU host a bimonthly parent advisory council and include moms and dads members in the department’s tests of change
Invent Our Future
Frontline innovation with new technology and service models are improving care and keeping KP a health care leader.
- Clinical quality, patient satisfaction and employee growth and development all improve when we experiment with new technologies and ways of providing care.
- Sending smartphone photos of patients’ rashes to dermatologist for faster diagnoses and treatment
Speak Up, Change a Life
Epilepsy patients benefit from better technology after a doctor and tech team up to advocate for it.
- New testing technology meant better care and less stress for epilepsy patients, all while KP saves money and time.
- Physician and union worker team up to advocate for advanced technology