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Raise Awareness to Reduce Costs
This Behavioral Health team improved care and saved $1 million by educating patients about Emergency Department use.
- By educating members about their care options, we reduce our reliance on expensive outside providers and improve service and access, ensuring that patients receive the right care at the right time.
- Team members analyzed claims data for the 20 patients who had the highest number of Emergency Department visits
Oversight Reduces Scanning Errors
This team ensured accuracy in scanned documents by educating team mates and openly learning from mistakes.
- Document errors can lead to problems with quality and service.
- In-service to demonstrate proper scanning workflow
Provide Care With Secondary Tubing
By using secondary tubing , which can be just as safe as primary tubing for many IV uses, this team saved a bunch of money.
- When not medically necessary, primary tubing is wasteful.
- Switching from primary tubing to secondary tubing, whenever appropriate
Spread the Love and Loyalty
After making outreach calls to new members before their first appointments, this team saw their service scores soar.
- A welcoming environment builds loyalty in KP.
- Teaching everyone the importance of welcoming new members
Stretch to Workplace Safety
Materials Management team drastically reduced workplace injuries when it involved the whole team in healthy prevention strategies, including start-of-shift stretches.
- On-the-job injuries are preventable and costly.
- Adding a stretch routine to daily morning huddles
Calls Resonate for Ultrasounds
Patients did a better job of showing up for appointments when members of this Radiology team simply called to remind them.
- No-shows adversely affect care and the entire lab.
- Dividing reminder calls among several staffers
Reduce Missing Lab Orders
A little bit of extra coordination to cut down on missing order yielded a lot of savings for this team.
- Missing lab orders cost money and are frustrating for patients and employees alike.
- Assigning a point person to coordinate orders across departments
Helping Patients Pay for the Care They Need
By finding ways to ensure forms are filled out thoroughly and correctly, this team helped members get and pay for needed care and increased their own efficiency.
- In-need patients can quality for charity care programs.
- Standardizing note-taking styles to ensure consistency
All Hands for kp.org
Primary care team used the entire staff for a sign-up promotion, they posted signs to encourage registration, and spoke with patients about the benefits of KP.org.
- Members are better served and get better care when signed up with KP.org
- Getting all team members involved in the promotional effort
Kid Food: Serve It
Pediatrics team suggested kid-friendly food like peanut butter and jelly sandwiches, and created restaurant style menus with imagery of zoo animals.
- Kids need to eat, and wasted food is wasting money.
- Offering kid-friendly food items
Fully Stocked for Less Money
This team is saving thousands of dollars by using computer spreadsheets to track inventory and reduce waste.
- Efficient inventory process saves money and reduces frustration.
- Creating electronic record-keeping system
Make New Members Feel Welcome
This Adult Primary Care UBT saw service scores go up after it created a "road map" on how to utilize services.
- Reaching out and welcoming new members improves loyalty.
- Calling new members to help set up appointments