Help Video
How to Find UBT Basics on the LMP Website
LMP Website Overview
How to Find How-To Guides
This short animated video explains how to find and use our powerful how-to guides
How to Find and Use Team-Tested Practices
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
How to Use the Search Function on the LMP Website
Having trouble using the search function? Check out this short video to help you search like a pro!
How to Find the Tools on the LMP Website
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Pictured left to right is the Oakland Charitable Health Coverage team: Bilingual Enrollment Processor Miriam Garcia, OPEIU Local 29; Enrollment Processor/Union Steward Carl Artis, OPEIU Local 29; Enrollment Processor Arsenia Alonso, OPEIU Local 29; Systems Manager Susan Davis; Systems Administrator William Bilbrey; Enrollment Processor Sharlene Jone, OPEIU Local 29; National Operations Manager Maurice Rosas.
Lending a Hand to Financial Assistance Forms
Patients who struggle paying medical bills can apply for assistance. Qualifying patients are referred to state programs such as Medi-Cal, but when their forms are filled out incorrectly, the patient gets billed and that leads to collections. The Patient Financial Services team in Oakland had a 58 percent completion rate for financial aid forms. Shift changes led to a variety of note-taking styles and that led to incomplete forms. The unit-based team agreed to standardize note-taking, and a financial counselor was assigned to each in-need patient until the forms were completed. The team reached 98 percent completion and awarded $6.275 million in charity care.
Here's What Worked
- Standardizing note-taking styles across the team
- Assigning a financial counselor to each in-need patient
- Working with Admitting Department to identify patients who need assistance and provide counseling
What can your team do to reduce unneeded variation? And what can your team do to work with other teams to improve service?
amount awarded to charity care for in-need patients
Need an Idea? Borrow One!
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- Northwest Team Creates Better Cancer-Care Experience Helping patients suffer less while reviving teamwork.
- Overview of National Affordability and Competitiveness Task Force 2023 Year-End Report Achieving historic savings while enhancing quality care