Help Video
How to Find UBT Basics on the LMP Website
LMP Website Overview
How to Find How-To Guides
This short animated video explains how to find and use our powerful how-to guides
How to Find and Use Team-Tested Practices
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
How to Use the Search Function on the LMP Website
Having trouble using the search function? Check out this short video to help you search like a pro!
How to Find the Tools on the LMP Website
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Pictured left to right is the Lakewood Radiology team: Radiology Tech Pam Fuller. SEIU 105; Rad Tech Kennya Martinez. SEIU 105; Diagnostic Med Sonographer Ann Baritovich. SEIU 105; Mammographer Margaret Wollenhaupt. SEIU 105; Radiology Supervisor Steve DeBell; Rad Tech Natlie Munoz. SEIU 105 and Mammographer/Rad Tech Dianne Powers. SEIU 105.
Courtesy Calls Resonate With Ultrasound Patients
Patients who don't show for their ultrasound appointments can compromise their care and blow holes in the health care team's schedule. The Radiology lab in Lakewood, Colorado, had receptionists call patients about their ultrasound appointments a day ahead of time and provide instructions. But they still had 5 percent no-shows. With the reception area not always private, they coordinated with the general radiology technicians and other departments to divide the calls. They exceeded their goal by lowering their no-show rate to 1.92 percent in a little more than a month.
Here's What Worked
- Reviewing upcoming ultrasound appointments to schedule reminder calls
- Dividing call duties among different assigned staffers to ensure privacy
- Calling a day in advance of appointments to discuss patient instructions
What can your team do to reach out to patients? And how could your team work with other teams to improve service?
success rate of patients showing for ultrasound appointments
Need an Idea? Borrow One!
- Looking to the (Google) Stars for Exceptional Patient Care Colorado team focuses on patient feedback.
- Northwest Team Creates Better Cancer-Care Experience Helping patients suffer less while reviving teamwork.
- Overview of National Affordability and Competitiveness Task Force 2023 Year-End Report Achieving historic savings while enhancing quality care