Help Video
How to Find UBT Basics on the LMP Website
LMP Website Overview
How to Find How-To Guides
This short animated video explains how to find and use our powerful how-to guides
How to Find and Use Team-Tested Practices
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
How to Use the Search Function on the LMP Website
Having trouble using the search function? Check out this short video to help you search like a pro!
How to Find the Tools on the LMP Website
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Kid Food: Don't Fight It, Serve It
Every parent knows, kids are gonna eat what they're gonna eat. And if they don't like it? Forget it. That was the situation in Panorama City Medical Center, where only half of the parents surveyed said their kids liked the food. That's a recipe for unhappiness. The pediatrics team then worked with Fontana Medical Center which had success with kid-friendly cuisine. They created restaurant-style menus with images of zoo animals, and offered items like peanut butter and jelly sandwiches. Their service scores for satisfied parents soared to 87.5 percent in 10 months.
Here's What Worked
- Following the successful practice of another team that solved the same problem
- Offering kid-friendly food like peanut butter and jelly sandwiches
- Creating restaurant style menus with imagery of zoo animals
What can your team do to listen to the voice of the patient? And how could your team learn from other teams that have tackled challenges similar to yours?
improvement in service scores with parents saying food is satisfactory to their children
Need an Idea? Borrow One!
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