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How to Find UBT Basics on the LMP Website
LMP Website Overview
How to Find How-To Guides
This short animated video explains how to find and use our powerful how-to guides
How to Find and Use Team-Tested Practices
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
How to Use the Search Function on the LMP Website
Having trouble using the search function? Check out this short video to help you search like a pro!
How to Find the Tools on the LMP Website
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Practical tips from successful KP managers for engaging with frontline employees.
Step-by-step instructions on using the 6S process to eliminate clutter and unnecessary supplies and organize your workplace.
These step-by-step instructions and template will walk you through using a fishbone diagram to determine the root causes for problems in a system.
UFCW Local 1996 Business Agent Louise Dempsey discusses what it's like to be a union activist in the South at Kaiser Permanente.
Open communication leads to better patient outcomes and a more engaged workforce, and there are surefire ways to build a culture where people feel free to raise concerns. From the Spring 2013 Hank.
"To Speak or Not to Speak" is the focus of this cartoon from the Spring 2013 Hank.
Two Northern California teams discover that to create an environment where people feel free to speak up, a good system is required as well as courageous leaders. From the Spring 2013 Hank.
Have some fun—and reinforce the importance of speaking up—by using this "Hank lib" at your team meeting. From the Spring 2013 Hank.
Use this poster, from the May/June 2013 Bulletin Board Packet, to track what your team is working on, and display it prominently so others can learn from your success.
This form, used to report instances when care is compromised or there is a deviation in the agreed-upon workflow, was developed by teams in South San Francisco. Its use has helped empower employees to speak up when something isn't right. Featured in the Spring 2013 Hank.
