Search Results
Help Video
How to Find UBT Basics on the LMP Website
LMP Website Overview
How to Find How-To Guides
This short animated video explains how to find and use our powerful how-to guides
How to Find and Use Team-Tested Practices
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
How to Use the Search Function on the LMP Website
Having trouble using the search function? Check out this short video to help you search like a pro!
How to Find the Tools on the LMP Website
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
This poster features a quote from a UBT labor co-lead about overcoming resistance to change.
This poster spotlights a Radiology team that sped up service by converting a closet into a dressing room for members.
This poster highlights an Operating Room unit-based team that saved nearly $10,000 a month by reorganizing its supply room.
In the cover story from the Spring 2011 Hank, unit-based teams in three different departments find ways to fix the long-standing disconnect between the day and night shifts, and in the process, boost performance by working together.
This poster features a pediatrics team that increased vaccine rates in children by giving the shots in the exam room rather than an injection clinic.
Use this checklist from the Spring 2011 issue of Hank to get ideas on how to make your 24/7 unit-based team run more smoothly.
This poster features a quote from a managerial co-lead who thinks strong leaders must be courageous.
The cartoon from the Spring 2011 edition of Hank looks at transforming Kaiser Permanente.
AIDET (Acknowledge, Introduce, Duration, Explanation, Thank) is a communication model to use with patients, families and one another that leads to better patient and staff satisfaction, and improved clinical outcomes.
Toys, books, stuffed animals and a train transform dreary lobby and waiting rooms, increase team's MPS scores and make the department inviting for families with business elsewhere.
