Portraits of Partnership

Help Video

How to Find UBT Basics on the LMP Website

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LMP Website Overview

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How to Find How-To Guides

This short animated video explains how to find and use our powerful how-to guides

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How to Find and Use Team-Tested Practices

Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how. 

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How to Use the Search Function on the LMP Website

Having trouble using the search function? Check out this short video to help you search like a pro!

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How to Find the Tools on the LMP Website

Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks. 

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Humans of Partnership:

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“

I loved taking care of patients when I was a hospice nurse, and I see my staff a little like my patients. I want them to be happy. If there’s a problem, we work through it together. For example, the nurses in Internal Medicine were being inundated with messages. They felt overwhelmed. We went through the in-basket together and decided to do what’s called ‘one-piece flow.’ That means you do today’s work today. Not every day is sunshine and rainbows but one of my nurses recently emailed me to say the new workflow is ‘invigorating.’ I’m doing a good job when the team is empowered.

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Humans of Partnership:

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I have a small team with only four nurses. We needed the department's medical assistants and licensed practical nurses to work with us. We needed them to make our whole team better. They’re not in the Coalition of Kaiser Permanente Unions, but they have a voice, and we’re still a team. We invited them to participate in the UBT and come up with our first project, which focused on wasted supplies. We saved $9,000. Their knowledge and engagement made this project a success

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Humans of Partnership:

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“

Our UBT is very focused on teamwork. When we meet, our badges are off. It’s no longer ‘manager,’ ‘therapist,’ ‘assistant’ or ‘aide.’ Not having the traditional hierarchy has made a big difference. For example, our team had injuries related to patient positioning. We did a project called ‘Gimme a Boost.’ In doing a process map, we learned that one major gap was everyone's understanding of counting and moving on ‘three’ before boosting the patient together. Since standardizing our counting process, our staff has had no injuries as a result of boosting patients up in bed.

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