Working together: Kaiser Permanente's frontline employees, managers and physicians

Besting human nature slideshowRichmond EVS: Teamwork changes everything

Patient satisfaction up, overtime down

Patient satisfaction scores were low, there was a leadership gap, and workers in Richmond's EVS department didn't have much say in how the job got done. That all changed once they put a unit-based team in place and began to pull together. They explain how they turned things around—and saw their scores soar—in this short video.

 

Peer Advice

Four ways to stem the rumor mill

As a frontline worker, Debbie McNamara had to rely on the grapevine for workplace news. As a manager, she's finding a better way to share info.

Bargaining 2008

Talks to resume in September

Participants in "reopener" bargaining will continue working on three areas in the intervening weeks.

Top picks

Multimedia gallery


Hank Summer 2008

Hank Summer 08

Training

Tools and checklists
A wealth of practical information, from definitions to tip sheets

PDSA example
Three questions to help you Plan, Do, Study and Act

What is a unit-based team?
Inquiring minds want to know

Running a meeting checklist
The more prepared you are, the more productive the meeting

Unit-based team agenda
A sample agenda for new teams

eStore

Bulletin Board Packet Spring 2008Bulletin board packet
New Spring 2008 LMP bulletin board packet


Adventures in possibilityAdventures in possibility
Workforce development brochure


LMP postcardsLMP postcards
Colorful postcards with the LMP website address


Click it. Grab it. Use it."Click it. Grab it. Use it."
Post this cool flyer and help spread the word!