Open communication leads to better patient outcomes and a more engaged workforce, and there are surefire ways to build a culture where people feel free to raise concerns.
Two Northern California teams discover that putting a system in place for reporting errors helps create an environment where people feel safe speaking up.
How does a team figure out what it needs to do to get from one level to the next? Regionally developed checklists are making the path clear.
Helping infirm patients get from a local transit stop to the medical center was a time-consuming problem—until this Mid-Atlantic States team figured out a solution.
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From the Desk of Henrietta: Cough It Up
2012 LMP Performance Report
"Be the Best at Getting Better" is inserted into this issue of Hank. You can also download a PDF of the report using the button at left; order a copy from the eStore; or read all the stories online.