Unit-based teams bring the voice of frontline workers, managers and physicians to improving health care at Kaiser Permanente. Find out how—and why—some go one step further and include members in their performance improvement work.
Patient advisory councils provide priceless feedback, bringing a range of improvements from clearer signage in clinics to better pain management.
Because of one nurse’s habit of putting the patient first, her UBTwound up adopting a better drug protocol from another region.
By involving hospital patients in the planning and scheduling of follow-up appointments, unit assistants improved care and service.
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