June 30, 2015


Spring 2015

Steal Shamelessly

Cover: Hank Spring 2015
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Want to save time and money? Be willing to borrow successful practices from others.


Plus these stories:


Don't Be Shy

How one team spread a proven practice and multiplied its benefits.

Boost Your Borrowing

Adapting or adopting an idea from elsewhere can be the fastest way to a win.

'One and Done'--It's the Super UBT

Call centers across Kaiser Permanente band together to improve service.



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Puzzles and Games

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Past Issues

2015 Winter Hank
2015 Winter Hank
2014 Fall Hank
2014 Fall Hank
2014 Summer Hank
2014 Summer Hank
2014 Spring Hank
2014 Winter Hank
2013 Fall Hank
2013 Summer Hank
2013 Spring Hank
2013 Winter Hank
2012 Fall Hank
2012 Summer Hank
2012 Spring Hank
2012 Winter Hank
2011 Fall Hank
2011 Summer Hank
2011 Spring Hank
2010 Performance Report
2011 Winter Hank
2010 Fall Hank
2010 Summer Hank
2010 Spring Hank
2009 Annual Report
Winter 2010
Fall 2009
Summer 2009
Winter 2009
Fall 2008
Summer 2008
March 2008
December 2007
February 2007
July 2007
December 2006
October 2006
August 2006
June 2006
March 2006
December 2005
September 2005
June 2005
April 2005
February 2005
December 2004
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