December 22, 2014


Fall 2014

Giving Patients a Voice

Cover: Hank Fall 2014
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Unit-based teams bring the voice of frontline workers, managers and physicians to improving health care at Kaiser Permanente. Find out how—and why—some go one step further and include members in their performance improvement work.


Learning by Listening

Patient advisory councils provide priceless feedback, bringing a range of improvements from clearer signage in clinics to better pain management.


Curiosity Leads to Better Service

Because of one nurse’s habit of putting the patient first, her UBTwound up adopting a better drug protocol from another region.


Simple Notebook Improves Care

By involving hospital patients in the planning and scheduling of follow-up appointments, unit assistants improved care and service.


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Past Issues

2014 Summer Hank
2014 Summer Hank
2014 Spring Hank
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2013 Fall Hank
2013 Summer Hank
2013 Spring Hank
2013 Winter Hank
2012 Fall Hank
2012 Summer Hank
2012 Spring Hank
2012 Winter Hank
2011 Fall Hank
2011 Summer Hank
2011 Spring Hank
2010 Performance Report
2011 Winter Hank
2010 Fall Hank
2010 Summer Hank
2010 Spring Hank
2009 Annual Report
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