Portraits of Partnership

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How to Find UBT Basics on the LMP Website

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LMP Website Overview

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How to Find and Use Team-Tested Practices

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How to Find the Tools on the LMP Website

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Humans of Partnership:

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I get the flu vaccine every year. So does everyone in my family. Once we even took a family trip to the drive-through clinic. My son, Alex, who was 5 years old at the time, climbed from the very back seat of our car to the front seat and sat on his sister’s lap. And then we went to breakfast! My kids’ attendance at school improved after we all started getting vaccinated. Before, when I got the flu, I’d get it really bad: aches, fever, several days in bed, the whole 9 yards. After I started getting the flu vaccine, if I did get the flu, it went away quickly and was just a couple of coughs and sneezes. One year, I missed the vaccine, and I got sick. That’s when I knew I had to get it every year. My husband, who has diabetes, saw how much it helped me. Now he gets it every year also. As soon as the availability is announced every September, we decide together about which day we’re going, what time and what restaurant to eat at after – just as we do with consensus decision-making. I want my kids to have a say and be able to speak up and share concerns without fear of retaliation ­– just like I do at work. I am teaching them that they have a right to be heard. They have a right to speak up in the family and in the world.

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Humans of Partnership:

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Our team took the Belong @KP training together in summer 2021. We talked about what we learned at our huddles. The effect was subtle but not immediate. It helped us build a team mentality and see the diversity of roles in our department. It helped us realize, no matter what comes at us, we can get through this together. As an urgent care department, our time is ‘lumpy.’ That is, sometimes things are busy, and sometimes they are slow. I’ve encouraged other teams to use time during the workday to find a few minutes here and there to take the training. The modules are engaging and easy to listen to. It helped us be less judgmental about how patients communicate. For example, a man with autism came in with his mother. He told us, ‘I appreciated how you talked to me as an individual,’ because he was so used to caregivers talking to his mom instead of directly to him. In Colorado, we are working on our unit-based teams, and we’ve used this project as an example of what works.

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Humans of Partnership:

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As an oncology nurse navigator, I coordinate cancer care as well as provide education and resources to patients. A few years ago, one of my colleagues, an Alliance-represented union member, enrolled in the Ben Hudnall Memorial Trust program and was working on her master’s degree. Ben Hudnall Memorial Trust is one of 3 education trusts backed by the Labor Management Partnership. The Alliance, the Coalition, and Kaiser Permanente negotiated these benefits so members of partnership unions can access education, training, and career advice. I decided to take advantage of this opportunity and received my Master of Science in Nursing degree with a specialty in care coordination in April 2023. I feel very blessed. I had support from Kaiser Permanente, the union, and my leadership team to pursue my professional goal of receiving a graduate degree. The Ben Hudnall Memorial Trust paid for my tuition, books, and time. This experience gave me more than just a better understanding of the health care system and skills to improve my practice, it rejuvenated my nursing soul.

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Humans of Partnership:

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At the beginning of the COVID-19 pandemic, I saw a need for help, especially because of short staffing, so I became a licensed vocational nurse. I chose Kaiser Permanente because of the preventable health care model. I want to help people before they get sick. Even though we continue to work through staffing issues, the flu clinic team is passionate about what we do. I love our managers and our team. When I give members a flu or COVID vaccination, and their expressions change from worry to smiles, they give air hugs and high-fives – that's a highlight on chaotic days.

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Humans of Partnership:

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When I think about speaking up for safety, I think about those first few weeks after the outbreak of COVID-19. There were so many unknowns, and we had to be flexible and nimble. We had one waiting room area in our medical office building and everyone was in there – people of all ages, with COVID and other ailments. Parents came in with their newborn babies. I saw those babies and I did not want them in there with patients who might have COVID. So, I spoke up. I talked to my manager Annie Gibson-Erving. And she listened. Together, we found a meeting room that we could use as a waiting area just for the babies. That would never have happened if we did not have a speak-up culture. We need to build that culture, day by day, over time, so that when a crisis hits, we can all work together for the good of our patients.

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