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Team Makes Parent-Pleasing Improvements
Parents whose new babies need to spend time in the neonatal intensive care unit are physically, mentally and emotionally drained. The NICU UBT at Downey Medical Center convenes a parent advisory council every other month and includes new moms and dads in improvement efforts. “If we are making a change or have a project coming up, and we run it by the advisory council, it is much more likely to succeed,” says Mandhir Gupta, MD, physician co-lead of the UBT.
Here's What Worked
- Creating more space for storing breast milk
- Forming a parent support group
- Installing video cameras so families could see their babies from home
What can your team do to include the voice of the patient in your improvement work?
Read the Full Story
patient satisfaction score, up from 74 percent within a year