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Helping Patients Pay for the Care They Need
By finding ways to ensure forms are filled out thoroughly and correctly, this team helped members get and pay for needed care and increased their own efficiency.
- In-need patients can quality for charity care programs.
- Standardizing note-taking styles to ensure consistency
Bring Mail Together and Save
These team saved thousands of dollars when it took gradual steps to centralize mail processing for whole region. negotiated lower rates for vendor services.
- Saving money helps us keep KP affordable for members and patients.
- Facilities sorted and metered mail at fewer locations, enabling the team to negotiate lower rates for vendor services
Creative Thinking Speeds Up Lab
After it rejiggered its workflows, this lab team cut wait times dramatically.
- Patients waiting an hour at the lab is unacceptable.
- Shifting schedules to accommodate more patients
New Needles Bruise Less, Please Patients
Complaints about bruising dropped after this lab team took action to identify the root of the problem and get better supplies.
- A gentle touch shows patients we care and reduces their anxiety.
- Switching to a different needle provider
Speak Up on Patient Malnutrition
The nutrition team improved communication to better identify and treat malnourished patients.
- Patients with malnutrition may not be apparent during short hospital stay.
- Using key phrases to identify malnourished patients
Communication Goes a Long Way
Member satisfaction increased once folks on the pediatrics unit began a campaign to improve communication with each other.
- A happy staff is a productive staff and better serves the members.
- Having short, informal but frequent meetings
Small Changes, Healthy Babies
Increase in percentage of little ones with all immunizations current.
- Vaccines help prevent disease.
- Give shots in the exam room instead of the injection clinic
Right Team, Right Tool, Right Test
Reduced lab errors from ten percent to three percent within five months.
- The faster and more accurately patients get their lab results back, the more satisfied they are.
- Standardize workflow for processing lab specimens and orders