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Personalizing Care for Patients
Asking patients about their sexual orientation and gender identity is helping Addiction Medicine team members better identify and treat patients' health risks and needs.
- Collecting sensitive, personal information from patients can tell you a lot about their health risks and needs and help improve the quality of care for all Kaiser Permanente members.
- Creating a standardized process to collect information about patients’ sexual orientation, gender identity, and preferred pronouns.
Improving Access to Spinal Care
This specialty care team reduced evaluation wait times for Medicaid patients by 35% over 4 months after everyone got involved and they began scheduling phone appointments.
- Cutting evaluation wait times mean patients are connected to care sooner.
- Involving the entire team in the effort to administer patient evaluations.
Tracking Time Yields Results
Wait time for lab results fell by 56% after team members adjusted their workflow and schedules.
- Delivering timely results reduces patient anxiety and enables physicians to diagnose and treat patients sooner.
- Documenting and tracking the time to process tissue specimens
Provide Care With Secondary Tubing
By using secondary tubing , which can be just as safe as primary tubing for many IV uses, this team saved a bunch of money.
- When not medically necessary, primary tubing is wasteful.
- Switching from primary tubing to secondary tubing, whenever appropriate
Reduce Missing Lab Orders
A little bit of extra coordination to cut down on missing order yielded a lot of savings for this team.
- Missing lab orders cost money and are frustrating for patients and employees alike.
- Assigning a point person to coordinate orders across departments
Blitz Bulldozes Backlogged Claims
The team saw a 50 percent increase in sessions processed when members focused their efforts as a team on a particular work queue.
- Delays in moving claims through the process impacts members, staff and KP’s bottom line.
- Team members work together on the same queue until the backlog decreases, instead of everyone working in individual queues
Speedy Slides Boost Service
On-time distribution of pathology slides increased 26 percent in two years, and People Pulse Work Unit Index score improved 30 percent.
- Physicians rely on analysis of the slides to diagnose and treat patients.
- The team used a visual display board that helped it track turnaround times.
Putting Patients on the Fast Track
After four months of rapid improvements, emergency room stay decreased from 162 minutes to the team’s target of 90 minutes.
- The length of stay exceeded national benchmarks — patients were waiting up to three hours with minor injuries that required a short amount of physician time.
- The team defined triage urgency using the Emergency Severity Index (ESI) and set up a fast track area at the front of the department.