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Creative Thinking Speeds Up Lab
After it rejiggered its workflows, this lab team cut wait times dramatically.
- Patients waiting an hour at the lab is unacceptable.
- Shifting schedules to accommodate more patients

New Needles Bruise Less, Please Patients
Complaints about bruising dropped after this lab team took action to identify the root of the problem and get better supplies.
- A gentle touch shows patients we care and reduces their anxiety.
- Switching to a different needle provider

Corralling Cancer with Coughs and Sneezes
Allergy team uses script and reminders to provide timely health screenings to patients.
- Identifying health risks and signs of disease as early as possible helps us deliver on Kaiser Permanente’s Total Health promise.
- Collaborating and sharing data to identify missed opportunities to provide health screenings

Engaging Eye Exams
96 percent of engaged ophthalmic patients due for breast, colorectal or cervical cancer screenings agreed to a preventive health screening.
- Preventive screenings are key to early detection and treatment of conditions and diseases, so encouraging patients to receive needed screenings helps manage their health.
- Measure and report weekly on level of staff engagement with patients and resulting successful screenings

Small Changes, Healthy Babies
Increase in percentage of little ones with all immunizations current.
- Vaccines help prevent disease.
- Give shots in the exam room instead of the injection clinic

Making Early Detection Easy
Fully 90 percent of patients overdue for screenings agreed to get screened after getting prompted by this eye care team.
- Kaiser Permanente’s unique electronic health record and focus on preventive care helps identifying cancer early. And early treatment saves lives.
- Coaching team on using prompts then tracking how often staff members remind patients to get screenings

Right Team, Right Tool, Right Test
Reduced lab errors from ten percent to three percent within five months.
- The faster and more accurately patients get their lab results back, the more satisfied they are.
- Standardize workflow for processing lab specimens and orders