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LMP Website Overview
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Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
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Team Shoots for the (Google) Stars
A Colorado unit-based team enhanced its reputation by improving service and encouraging patients to post Google reviews about their care experiences.
- Seeking feedback is a critical step in meeting our members’ needs, helping them feel good about choosing – and keeping – Kaiser Permanente as their health plan.
- Encouraging patients to evaluate their care experience using Google’s 5-star rating system.
Teams Collaborate to Ease Workload
Processing HPV tests now takes less than half the time, so the workload increase has been absorbed with no extra staff.
- Colorado labs process two widely used tests central to Kaiser Permanente’s preventive care approach that detect disease early when treatment is highly effective.
- Teams cross-trained each other on new equipment and on the processes within the two departments.