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Help Video
How to Find UBT Basics on the LMP Website
LMP Website Overview
How to Find How-To Guides
This short animated video explains how to find and use our powerful how-to guides
How to Find and Use Team-Tested Practices
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
How to Use the Search Function on the LMP Website
Having trouble using the search function? Check out this short video to help you search like a pro!
How to Find the Tools on the LMP Website
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Adopting or adapting an idea from elsewhere can be the fastest way to a win. From the Spring 2015 Hank.
In this short video, the Neo-Natal Intensive Care Unit at Kaiser Permanente's Downey Medical Center shows how its incorporating the patient voice into it's performance improvement efforts.
Unit-based teams bring the voice of frontline workers, managers and physicians to improving health care at Kaiser Permanente. Some UBTs go one step further and include the patient voice. Find out how they do it.
This postcard, which appears in the March/April 2015 Bulletin Board Packet, features how a Genetics team reaches more patients with smoking cessation information.
It's not just a job for sales team members anymore: See what all Kaiser Permanente workers can do to help others become KP members.
The Georgia region is borrowing effective practices from Southern California, winning awards—and saving lives.
Kaiser Permanente and the Coalition of Kaiser Permanente Unions reached a formal agreement in December that ensures the safety and compensation of KP employees involved in caring for patients with the Ebola virus.
Northern California's Claims Administrations team took a hard look at how it how it was storing and destroying documents--and saw an easy way to save a few thousand.
Use this icebreaker and follow-up exercise at your next meeting to get participants thinking and talking about what makes an effective leader.
Sponsoring five unit-based teams could be a full-time job on its own—but it’s just one of several hats Lynette Harper wears. This slideshow captures a day in her life at work.