Team-Tested Practices
Website Help

Giving Team Members a Voice

A Food and Nutrition team creates an environment where employees feel free to voice their opinions and ideas—and can expect action to be taken on their input.

Find a practice to try with your team

Help Video

How to Find UBT Basics on the LMP Website

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LMP Website Overview

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How to Find How-To Guides

This short animated video explains how to find and use our powerful how-to guides

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How to Find and Use Team-Tested Practices

Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how. 

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How to Use the Search Function on the LMP Website

Having trouble using the search function? Check out this short video to help you search like a pro!

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How to Find the Tools on the LMP Website

Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks. 

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Two women next to wall poster.

Team Shoots for the (Google) Stars

A Colorado unit-based team enhanced its reputation by improving service and encouraging patients to post Google reviews about their care experiences.

Details
Why This Matters
  • Seeking feedback is a critical step in meeting our members’ needs, helping them feel good about choosing – and keeping – Kaiser Permanente as their health plan.
Test of Change
  • Encouraging patients to evaluate their care experience using Google’s 5-star rating system.
Tags: Membership Growth, Performance Improvement, Quality, Service, Outpatient
Learn more »
Volunteer and receptionist

Spread the Love and Loyalty

After making outreach calls to new members before their first appointments, this team saw their service scores soar.

Details
Why This Matters
  • A welcoming environment builds loyalty in KP.
Test of Change
  • Teaching everyone the importance of welcoming new members
Tags: Affordability, Membership Growth, Quality, Service, All Departments
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Business Office Supervisor Michelle Teeples.

All Hands for kp.org

Primary care team used the entire staff for a sign-up promotion, they posted signs to encourage registration, and spoke with patients about the benefits of KP.org.

Details
Why This Matters
  • Members are better served and get better care when signed up with KP.org
Test of Change
  • Getting all team members involved in the promotional effort
Tags: Affordability, Membership Growth, Quality, Service, Outpatient
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Falls Church, VA Internal Medicine Clinical Operations Manager Marianne Henson, Management; Regional LMP Improvement Specialist Preena Gujral-OPEIU; and Falls Church, VA. Internal Medicine RN Isolina Pistolessi-UFCW LU 400.

Make New Members Feel Welcome

This Adult Primary Care UBT saw service scores go up after it created a "road map" on how to utilize services.

Details
Why This Matters
  • Reaching out and welcoming new members improves loyalty.
Test of Change
  • Calling new members to help set up appointments
Tags: Affordability, Membership Growth, Quality, Service, Outpatient
Learn more »