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Better Attendance Brings Big Rewards
Last-minute sick calls dropped by 40% after team members learned about the negative impact of such calls and explored time-off options.
- Decreasing last-minute sick calls protects staff members from stress and burnout that affect morale and performance.
- Educating the entire team on the impact of last-minute sick calls and rewarding them for perfect attendance.
Fistulas May Save a Fist Full of Dollars
Georgia’s regional nephrology team cut the time dialysis patients spent on chest catheters by 13 percent.
- Dialysis patients with a fistula in their forearm have lower infection rates than those who use chest catheters.
- Educating patients about the benefits of a fistula versus a catheter to deliver the dialysis
Provide Care With Secondary Tubing
By using secondary tubing , which can be just as safe as primary tubing for many IV uses, this team saved a bunch of money.
- When not medically necessary, primary tubing is wasteful.
- Switching from primary tubing to secondary tubing, whenever appropriate
All Hands for kp.org
Primary care team used the entire staff for a sign-up promotion, they posted signs to encourage registration, and spoke with patients about the benefits of KP.org.
- Members are better served and get better care when signed up with KP.org
- Getting all team members involved in the promotional effort
Make New Members Feel Welcome
This Adult Primary Care UBT saw service scores go up after it created a "road map" on how to utilize services.
- Reaching out and welcoming new members improves loyalty.
- Calling new members to help set up appointments
Creative Thinking Speeds Up Lab
After it rejiggered its workflows, this lab team cut wait times dramatically.
- Patients waiting an hour at the lab is unacceptable.
- Shifting schedules to accommodate more patients
One on One Improves Scores
Service scores soared after this lab team began a "one-on-one" style of service with technicians handling patients from check-in to blood draw.
- Giving patients more personal care improves service.
- Having lab technicians stay with patient from check in to blood draw
New Needles Bruise Less, Please Patients
Complaints about bruising dropped after this lab team took action to identify the root of the problem and get better supplies.
- A gentle touch shows patients we care and reduces their anxiety.
- Switching to a different needle provider
Scheduling Helps Cut Med Waste
Stacking your appointment schedule can help offset cancer medication costs.
- A same-day schedule for patients who use the same IV drug can reduce waste.
- Scheduling cancer patients on the same day brought costs down
Strategic Scheduling of Anesthesia
Team increased percentage of anesthesia cases on days physicians are scheduled and saved $113,000 in 10 months.
- Optimizing the time and unique skills of doctors and nurses keeps KP affordable
- UBT increased percent of anesthesia cases on days contract physicians were scheduled — four days a week instead of five.