Find a practice to try with your team
Help Video
How to Find UBT Basics on the LMP Website
LMP Website Overview
How to Find How-To Guides
This short animated video explains how to find and use our powerful how-to guides
How to Find and Use Team-Tested Practices
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
How to Use the Search Function on the LMP Website
Having trouble using the search function? Check out this short video to help you search like a pro!
How to Find the Tools on the LMP Website
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Blitz Bulldozes Backlogged Claims
The team saw a 50 percent increase in sessions processed when members focused their efforts as a team on a particular work queue.
- Delays in moving claims through the process impacts members, staff and KP’s bottom line.
- Team members work together on the same queue until the backlog decreases, instead of everyone working in individual queues
Telling a Story to Promote Cancer Screening
Team improved return rate of cancer-screening kits by identifying members and using a specialized script.
- Screening tests can find cancer early, when treatment works better.
- Sharing personal stories with patients about the importance of cancer screening
"Bladder Bundle" Protects Patient Safety
Team decreased the number of bladder infections—from nearly 20 infections per 1,000 catheter days down to near zero within six months.
- Urinary tract infections caused by catheters can lengthen hospital stays and complicate a patient’s recovery.
- Nurses using an evaluation checklist to determine whether the catheter was medically necessary and properly secured
Saving Money One Needle at a Time
Phlebotomists saved money after seeing that standard needles can be just as effective as a butterfly needles and costs less.
- Keeping costs down helps keep Kaiser Permanente affordable for members and patients
- Phlebotomists self-monitoring butterfly needle usage
Driving for More Efficient Routes
Morale among courier drivers improved when they started collaborating effectively to come up with more efficient routes.
- Teams members need to communicate well with each other in order to solve problems, improve performance and have a great workplace.
- Diversify communication methods
Speedy Slides Boost Service
On-time distribution of pathology slides increased 26 percent in two years, and People Pulse Work Unit Index score improved 30 percent.
- Physicians rely on analysis of the slides to diagnose and treat patients.
- The team used a visual display board that helped it track turnaround times.
Putting Patients on the Fast Track
After four months of rapid improvements, emergency room stay decreased from 162 minutes to the team’s target of 90 minutes.
- The length of stay exceeded national benchmarks — patients were waiting up to three hours with minor injuries that required a short amount of physician time.
- The team defined triage urgency using the Emergency Severity Index (ESI) and set up a fast track area at the front of the department.
For the Love of Kids
Nearly 35 children took part in this farm-to-table initiative.
- The 2015 National Agreement calls for greater union engagement in community benefit programs.
- Involve childen in growing and cooking their own healthy food
Invent Our Future
Frontline innovation with new technology and service models are improving care and keeping KP a health care leader.
- Clinical quality, patient satisfaction and employee growth and development all improve when we experiment with new technologies and ways of providing care.
- Sending smartphone photos of patients’ rashes to dermatologist for faster diagnoses and treatment
Speak Up, Change a Life
Epilepsy patients benefit from better technology after a doctor and tech team up to advocate for it.
- New testing technology meant better care and less stress for epilepsy patients, all while KP saves money and time.
- Physician and union worker team up to advocate for advanced technology