Help Video
How to Find UBT Basics on the LMP Website
LMP Website Overview
How to Find How-To Guides
This short animated video explains how to find and use our powerful how-to guides
How to Find and Use Team-Tested Practices
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
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Sometimes people gotta wait. But there are ways to speed it up.
Team Effort Speeds Up Patient Wait Times
Hanging in the waiting room is near the bottom of the patient's wish list, so the internal medicine team at the Hidden Lake Medical Office looked to reduce wait times. Instead of making patients wait for a licensed practical nurse to take their vitals, they had medical assistants chip in. The team also huddled twice each day to figure out assignments and patient needs, and rethought the division of labor. They cut patient wait times from 19 minutes to 11.
Here's What Worked
- Having medical assistants take vitals instead of waiting for LPNs
- Huddling twice daily to discuss needs and concerns
- Dividing labor and shifting schedules where necessary
What can your team do to huddle more often and more effectively?
reduction in wait times for patients at internal medicine office
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