Help Video
How to Find UBT Basics on the LMP Website
LMP Website Overview
How to Find How-To Guides
This short animated video explains how to find and use our powerful how-to guides
How to Find and Use Team-Tested Practices
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
How to Use the Search Function on the LMP Website
Having trouble using the search function? Check out this short video to help you search like a pro!
How to Find the Tools on the LMP Website
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Low morale can kill productivity. A little communication can help.
Rebuild a Team’s Morale by Getting Them to Talk
A team divided on itself cannot stand. And when morale hits rock bottom, there is nowhere to go but up. That’s where talking it out comes in. A team in San Rafael, California, did just that. With the help of the regional LMP and UBT consultants, the team engaged in a series of interest-based problem-solving exercises. They addressed communication, trust, honesty and transparency, and worked to reduce negativity. They also introduced 8 a.m. daily huddles to improve the flow of information. Slowly participation increased and the team achieved a Level 5 on the Path to Performance.
Here's What Worked
- Reaching out to LMP and UBT consultants for help
- Opening the lines of communication, including daily huddles
- Working the problem
What can your team do to improve communication? What else could your team do to create a psychologically safe environment?
Read the Full Story
level reached in Path to Performance