Help Video
How to Find UBT Basics on the LMP Website
LMP Website Overview
How to Find How-To Guides
This short animated video explains how to find and use our powerful how-to guides
How to Find and Use Team-Tested Practices
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
How to Use the Search Function on the LMP Website
Having trouble using the search function? Check out this short video to help you search like a pro!
How to Find the Tools on the LMP Website
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
A simple questionnaire helped this team cut patient wait times.
Questionnaire Shaves Wait Times for Gastrointestinal Patients
With a goal to reduce patient wait times after gastrointestinal procedure to discharge from 23 minutes to 13 minutes, this unit-based team created a questionnaire and trained staff on the new process. Members asked the receptionists to hand the form to GI procedure patients at check-in. They decreased the RN time to review the entire document in detail and focus on patients' specific questions. Patients were also given a choice between RN discharge or MD discharge. Wait time fell to five minutes.
Here's What Worked
- Creating a questionnaire and training staff on the new process
- Partnering with the business office supervisor and asking the receptionists to hand the form to all GI procedure patients at check-in
- Decreasing/minimizing the RN time to review the entire document in detail and focus on patients' specific questions
- Giving patients a choice between RN discharge or MD discharge
What can your team do to improve efficiencies in your department? What else could your team do to help shorten patients' wait times?
minute drop in wait time
Need an Idea? Borrow One!
- Looking to the (Google) Stars for Exceptional Patient Care Colorado team focuses on patient feedback.
- Optical Team Solves Swirling Mystery Technicians overcome problem damaging new eyeglass lenses.
- Getting Personal to Improve Patient Care Teams collect patient information to address health disparities.