Help Video
How to Find UBT Basics on the LMP Website
LMP Website Overview
How to Find How-To Guides
This short animated video explains how to find and use our powerful how-to guides
How to Find and Use Team-Tested Practices
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
How to Use the Search Function on the LMP Website
Having trouble using the search function? Check out this short video to help you search like a pro!
How to Find the Tools on the LMP Website
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Shh....a quiet zone helps pharmacy employees fill prescriptions faster.
Priority Prescriptions in 15 Minutes — in the Quiet Zone
The Falls Church Pharmacy was undergoing a remodel and adjusting to a robot dispensing device when the region began a “fill now” program with the goal of all pharmacies filling 80 percent of high-priority prescriptions within 15 minutes. Its track record was around 73 percent. As changes in workflow were made and the team implemented a quiet zone, the UBT’s representative members kept checking the data to see if their efforts were helping them reach the regional target and made additional adjustments as necessary.
Here's What Worked
- Implementing a quiet zone to allow staff to better concentrate
- Shifting work schedules so more staff are available during peak hours
- Communicating one on one with pharmacy staff about changes being made and why, and what data show
What can your team do to effectively respond to workflow and target changes? What else could your team do to meet targeted goals?
of high-priority prescriptions filled within 15 minutes
Need an Idea? Borrow One!
- Looking to the (Google) Stars for Exceptional Patient Care Colorado team focuses on patient feedback.
- Optical Team Solves Swirling Mystery Technicians overcome problem damaging new eyeglass lenses.
- Getting Personal to Improve Patient Care Teams collect patient information to address health disparities.