Stories

The Woodland Hills Intensive Care Unit has built a speak up culture with interdisciplinary rounds on patients. As a result, the team has high morale, low turnover—and its patients suffer fewer hospital-acquired infections.

UBT members stepped up to address staff concerns and keep morale high following the adoption of a new approach to caring for total joint patients.

Southern California's Biohazards band, extending partnership tools into music-making. 

Southern California physicians Rebecca Deans, Osbourne Blake and Resa Caivano (left to right) are part of a project to aid patients with sickle cell disease, which disproportionately affects African-Americans. 

Brandon Johnson, a Kaiser Permanente member, gives Shirley Brown, RN, a member of UNAC/UHCP, a grateful hug. 

A diverse staff (like this team from the perioperative department at the Ontario Medical Center in Southern California) serving a diverse membership is a point of pride and strength for Kaiser Permanente. 

Anthony Frizzell, mental health assistant and member of OPEIU Local 2 says, "It is imperative that we relate to the patient in the way the patient wishes." 

By borrowing a successful practice from Los Angeles Medical Center, South Bay Medical Center's Orthopedics/Podiatry Team increased its copay collection and improved the member care experience.

Sheryl Magpali, RN, union co-lead for the Baldwin Park critical care and step-down unit team, confers with her fellow nurses on an improvement project.

The critical care team at KP Baldwin Park, where the keen outside eye of UBT consultant Charisse Lewis helped clear the way to a culture that supports performance improvement efforts. 

Lisa Kane, UBT consultant, harnesses teams' enthusiasm for improving service and quality.