Q1/Q2-2021 | ISSUE 56 FRONTLINE NEWS FOR KP WORKERS, MANAGERS AND PHYSICIANS EQUITY FOR ALL2 HANK Q1/Q2-2021 • ISSUE 56 What Is Hank? Hank is an award-winning journal named in honor of Kaiser Permanente’s visionary co-founder and innovator, Henry J. Kaiser. HANK’S MISSION: Highlight the successes and struggles of the Labor Management Partnership, which is jointly led by Kaiser Permanente and the Partnership unions and recognized as a model operating strategy for health care. Hank is published a few times a year for the Partnership’s 160,000+ workers, managers, physicians and dentists. All of them are working to make Kaiser Permanente the best place to receive care and the best place to work — and in the process are making health care history. For a list of unions belonging to the Coalition of Kaiser Permanente Unions, please visit UnionCoalition.org. For a list of unions belonging to the Alliance of Health Care Unions, please visit AHCUnions.org . For information about the management and union co-leads advancing partnership in your region, please visit LMPartnership.org. ACKNOWLEDGMENTS Published by Kaiser Permanente, the Coalition of Kaiser Permanente Unions and the Alliance of Health Care Unions COMMUNICATIONS CO-LEADS Tyra Ferlatte Lara L. Manzione Brenda Rodriguez EDITOR Alec Rosenberg GRAPHIC DESIGN Travis Retter Stoller Design Group CONTRIBUTORS Guy Ashley, Jennifer Bellisario, Sherry Crosby, Renata Gonzales, Laureen Lazarovici, Laurie Lezin- Schmidt, Tracy Lee Silveria, Beverly White Photos contributed by individual team members, except where credited. COPY EDITOR Colleen O’Neill Email feedback to hank@kp.org.HANK Q1/Q2-2021 • ISSUE 56 3 LMPARTNERSHIP.ORG/HANK Teams answer the call to address care gaps. A Healthy Start Giving Black moms and babies good beginnings. Decreasing Diabetes Disparities Personalizing care improves outcomes for Latino patients. Pressure Drop Drive-up hypertension clinic puts patients on road to recovery. Making Moments Matter Helping patients with diabetes transition from hospital to home. Building Bridges: Teams look inward to achieve inclusive and equitable care. All In: Working together helps team get ahead of curve on virtual visits. Empowering the Workforce: Programs expand opportunities for career growth. Contents OTHER FEATURES 4 Editor’s Letter 16 Centerfold: Equity for All 26 Video: Changing Times, Changing Care 32 Puzzles and Games 35 SuperScrubs Comic 36 Back Cover Poster 6 8 12 10 14 18 22 28 COVER STORY: EQUITY FOR ALL4 HANK Q1/Q2-2021 • ISSUE 56 LMPARTNERSHIP.ORG/HANK Meeting the Moment HIS PAST YEAR has been filled with pain and loss, from COVID-19 to the killing of George Floyd. These crises have been immense and intense. But thanks to the tireless efforts of our entire workforce, we at Kaiser Permanente have responded to meet the moment of today’s historic challenges. This issue looks at how our Labor Management Partnership has addressed systemic racism amid the pandemic, advancing equity in care and in the workplace. Kaiser Permanente and the Partnership unions believe in equity and inclusion for all, and are committed to delivering affordable, high-quality care and service. As we move along on our journey to equity for all, we’re highlighting examples of this work across our Partnership. Our cover story focuses on unit-based teams working to minimize health care disparities for the most vulnerable among us, from improving maternal-child health to treating diabetes and high blood pressure. You’ll also find resources to foster workforce and health equity. Read about teams cultivating an inclusive workplace. See how physicians play a key role in partnership, and how our education and training resources are expanding opportunities for employees to advance their careers. Try our puzzles and games to explore elements of equity. View our SuperScrubs comic for a thought-provoking take on the topic. And don’t miss our back cover for an inspirational quote from our chairman and CEO, Greg A. Adams. Let’s build on these examples and commit to actions we can take to advance equity and partnership. Kaiser Permanente, and the members and communities we serve, will be better for it. HANK EDITOR’S LETTER Partnership advances equity amid pandemic T Stepping up: Alyssa Silva, a medical assistant student, performs a blood pressure check at a drive-up hypertension clinic in Northern California. The clinic is an example of how Kaiser Permanente is meeting the moment. PHOTO BY: Tracy Silveria HANK Q1/Q2-2021 • ISSUE 56 56 HANK Q4/Q1-2021 • ISSUE 56 6 HANK Q4/Q1-2021 • ISSUE 56 6 HANK Q4/Q1-2021 • ISSUE 56 6 HANK Q1/Q2-2021 • ISSUE 56 Teams answer the call to address care gaps EQUITY FOR ALL COVER STORY ARTICLE BY: Sherry Crosby | PHOTO BY: Clement Britt VERYONE MUST PUT on their leadership hat. It doesn’t relate to title or overall responsibility — it’s what you control and influence from where you stand,” said Ronald Copeland, MD, senior vice president and chief equity, inclusion and diversity officer, at the National Equity, Inclusion, and Diversity Virtual Conference Series in October. The Labor Management Partnership is designed to foster leaders at every level, to encourage everyone to use their voice and add their ideas to solving the challenges at hand. As our nation and our organization seek new ways to advance equity and diversity — including equity in health care — doing the right thing has never been more important. “Action matters more than passion, and impact matters more than intent,” Dr. Copeland said. “It’s great to say, ‘I want everybody to achieve equity and inclusion,’ but we have to do the actions that make that occur.” Read on to discover inspiring actions taken by 4 unit-based teams from across the organization. Together, their commitment to achieving equitable outcomes in maternal-child health, and in treating diabetes and high blood pressure, is reshaping what culturally sensitive care looks like for thousands of our members and patients. HANK “E Mother knows best: Kaiser Permanente Mid-Atlantic pediatric nurse LaTisha Thompson has breastfed daughter Teigen Roberts for the health benefits for her baby and herself. LMPARTNERSHIP.ORG/HANKHANK Q1/Q2-2021 • ISSUE 56 7 TAKE ACTION: FOSTERING WORKFORCE AND HEALTH EQUITY Kaiser Permanente is committed to systemic change to achieve equity and inclusion for our frontline workers, managers, physicians, members and the communities we serve. Learn more about KP’s equity efforts: + Belong@KP [KP intranet]. National Equity, Inclusion, and Diversity is launching an enterprisewide program to foster inclusion and social justice in everything we do. + Building Racial Equity Into the Drug Development System. Kaiser Permanente’s Institute for Health Policy is hosting a 2-part virtual forum examining racial equity in how drugs are developed. + Annual National Equity, Inclusion, and Diversity Conference [KP intranet]. View recorded sessions from the 43rd Annual NEID Conference.8 HANK Q1/Q2-2021 • ISSUE 56 LMPARTNERSHIP.ORG/HANK aTISHA THOMPSON has nothing but positive things to say about breastfeeding her 1-year-old daughter, Teigen Roberts. “It was a no-brainer for me,” says Thompson, an on-call pediatrics nurse at Kaiser Permanente’s Capitol Hill Medical Center in Washington, D.C. “I decided to do it because of the benefits that breastfeeding gives to my baby and me.” Indeed, breastfeeding has many health benefits for babies and mothers . But Thompson stands out among African American mothers, who are less likely to nurse their children than women of other racial and ethnic groups because of cultural beliefs that formula is more filling than breast milk. Many Black moms also lack family support and access to breastfeeding resources. “It’s a national problem,” says Lori Franklin, RN, a lactation consultant and member of UFCW Local 400 who is working to close the gap with her colleagues at the regional Newborn Care Center in the Mid-Atlantic States. EQUITY FOR ALL CONTINUED FROM PAGE 7 MID-ATLANTIC STATES A HEALTHY START Giving Black moms and babies good beginnings L ARTICLE BY: Sherry Crosby | PHOTOS BY: Clement BrittHANK Q1/Q2-2021 • ISSUE 56 9 ‘ I probably would have given up had I not had support.’ —KATHLEEN FULP, mother Learning from moms To better understand the challenges African American women face, the Level 4 unit-based team surveyed 45 Black moms as part of a “voice of the customer” project in January 2019. The results were revealing. “They were looking for prenatal education,” says labor co-lead Francesca Klahr, RN, a lactation consultant and UFCW Local 400 member. “We went back to the drawing board, and when we offered it, they came.” The team doubled the number of prenatal breastfeeding classes and partnered with ob-gyn nurses to encourage African American women to enroll. The response was dramatic. The percentage of Black mothers taking prenatal breastfeeding classes jumped from 3% to 15% between September 2018 and September 2019. Kathleen Fulp, a mother of 2, joined the class after experiencing initial difficulty nursing her firstborn child, Savannah, now 2 years old. She’s glad she did. “I probably would have given up had I not had support.” Such enthusiasm spells success for Nia Williams, clinical operations manager and the team’s management co-lead. “We can empower and encourage our African American moms to push through, and that has been really successful.” HANK Baby bonding: Mid-Atlantic team efforts have helped increase breastfeeding rates for Black moms such as LaTisha Thompson (left, with daughter Teigen Roberts) and Kathleen Fulp (below, with husband Donald, daughter Savannah and son Ellington).Next >