Format: PDF

Size: 12 pages; best printed out on 11" x 17" paper (trim size is 11" x 14"), or make smaller copies on 8½” x 11” paper.

Intended Audience:  Front-line workers, managers and physicians

Best Used: Download the full pdf of the issue, or read individual stories by clicking on the links below.

In This Issue:

Adapt, adopt, abandon

Why are teams that try and fail better than teams that always succeed? In the long run, lasting success comes from a willingness to try new things—but if you try new things, you’re going to fail sometimes. This issue of Hank sheds light on the importance of psychological safety in the workplace.

Inside the Winter 2011 Hank you’ll find:

Adapt, adopt, abandon
False starts can be frustrating—but they can be springboards to success. From projects that changed direction after the data came in, to tests of change that were tweaked or abandoned, frontline team members talk about their flops—and how helpful those flops were. Plus a companion story: What can leaders do?

Members don’t grow on trees
Frontline workers, managers and physicians may not think they’re salespeople—but as this story out of the Mid-Atlantic region shows, the care and service we provide can make all the difference in retaining current members and attracting new ones. Plus three companion pieces:

• Beyond language: The challenge of delivering culturally competent care
  
• Why does culturally competent care matter?
• Diversity by the numbers

Plan, do, study, act: San Diego team halts injuries with vigilant observation
Learn how this San Diego UBT has brought a halt to patient-handling injuries.

From the desk of Henrietta: Talk about failure!
Find out why talking about failure is a short cut to success.

Physicians on partnership: Teamwork works
How did this physician chief’s department become one of the best at screening patients for osteoporosis in Northern California?

Editor’s letter: Falling down on the job
We’re never too old for trial and error.

Cartoon: Workplace safety

Back page poster: It pays to have goals