Format: PDF

Size: 12 pages; best printed out on 11" x 17" paper (trim size is 11" x 14"), or make smaller copies on 8½” x 11” paper.

Intended audience:  Frontline workers, managers and physicians

Best used: Download the PDF or read all of the stories online by using the links below.

Cover story: Partnership? Really?

Is the partnership just a way for unions to grab power? Or is it the opposite--a way for management to co-opt the unions? There's also the thought that partnership is an effective, sustainable way to improve quality and reduce costs. In the 14 years since the LMP was formed, a lot of beliefs have taken hold--myths and realities that this issue of Hank explores in the cover story.  Get a cup of coffee, start reading and wake up to the reality on this side of the rainbow. (Coming soon: a new LMP video that explores more of these ideas: "Management 101: Partnership ties my hands.")

Feature: Metrics to count on. Metrics and performance improvement are tight buddies—it’s hard to know if you’re improving without using numbers. So what do teams do when none of the obvious metrics work for them? Plus: Tips for designing, finding and creating metrics. Read the story version, or download the PDF tool.

From the desk of Henrietta: Join the total health revolution 

Plan, do, study, act: Nurses help newborns get closer to mom. If your team is struggling to achieve a goal, the approach taken by this Hawaii team as it worked to increase a key practice for newborn infants might provide some ideas.

Editor's letter: Whose reality is it, anyway? Be sure to take the quiz and test your LMP savvy! 

All in a Day's Work cartoon: Working in partnership

Back cover poster: Path to Performance online toolkit