07/08/2010: Sponsors and leaders have a responsibility to understand the change process and support their colleagues and employees in a caring and respectful manner as they move through the transition. By nature, change is disruptive, even if the change is self-imposed and considered to be positive.[PDF]
07/08/2010: There are different “stages” in the change process and not everyone goes through them at the same time or in the same way. Learn about the stages of change.[PDF]
06/05/2010: This tool details UBTs' growth process from early stage to high-performing teams, helping team members, co-lead and sponsors identify team status and strategize ways to help move a team forward.[PDF]
05/31/2010: Although a lot is changing, many things are staying the same. You retain your individual responsibilities, while working in a more collaborative way to solve problems.[PDF]
05/31/2010: This tip sheet guides you through the important steps in performing service recovery, using the "A-HEART" mnemonic, when a member/patient expresses a problem or concern.[PDF]