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Tools: Performance improvement

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Rapid Improvement Model Activity

05/31/2010: Questions to help you define your Rapid Improvement Model. [PDF]

Rapid Improvement Model Template

05/31/2010: The UBT members may find it useful to identify what they want to achieve from their improvement work. The improvement model [PDF]

Understanding Change

07/08/2010: Sponsors and leaders have a responsibility to understand the change process and support their colleagues and employees in a caring and respectful manner as they move through the transition. By nature, change is disruptive, even if the change is self-imposed and considered to be positive. [PDF]

Stages of Change

07/08/2010: There are different “stages” in the change process and not everyone goes through them at the same time or in the same way. Learn about the stages of change. [PDF]

Value Compass Artwork

06/19/2010: Download JPG and EPS versions, including vector-based, of the Value Compass. [ZIP]

Path to Performance Guidelines

06/05/2010: This tool details UBTs' growth process from early stage to high-performing teams, helping team members, co-lead and sponsors identify team status and strategize ways to help move a team forward. [PDF]

Three Steps of Systems Thinking

06/05/2010: The table guides you through the steps of systems thinking: identifying problems, brainstorming solutions, and doing a reality check. [PDF]

Value Compass Action Plan

06/05/2010: Use this diagram to plan how your group will support the KP Value Compass. [PDF]

Evolving Leader Roles

05/31/2010: Although a lot is changing, many things are staying the same. You retain your individual responsibilities, while working in a more collaborative way to solve problems. [PDF]

Service Recovery with A-H E A R T

05/31/2010: This tip sheet guides you through the important steps in performing service recovery, using the "A-HEART" mnemonic, when a member/patient expresses a problem or concern. [PDF]