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Tools: Tipsheets & checklists

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Asking Good Questions

05/31/2010: When coaching or problem solving, ask thoughtful questions to engage the other person and help them increase their capacity for solving problems on their own. Thoughtful questions motivate the coachee to think, analyze, speculate and express feelings. [PDF]

Path to Performance Assessment Checklist

05/01/2013: This assessment checklist was developed by UBT consultants in Southern California so they provide their teams with clear expectations of the steps that had to be accomplished at each level before they could move up to the next level. Featured in the Spring 2013 Hank. [Tool]

Stop the Line Audit Form

05/01/2013: This form, which is used to report instances when care is compromised or there is a deviation in the agreed-upon workflow, was developed by teams in South San Francisco. Its use has helped empower employees to speak up when something isn't right. Featured in the Spring 2013 Hank. [Tool]

10 Essential Tips for Improving Screening Rates

04/26/2013: This poster, from the May/June 2013 Bulletin Board Packet, contains tips for improving health screening rates. [Tool]

Ten Safety Practices for Supply Teams

03/28/2013: Workplace safety tips from an award-winning materials and supply team [Tool]

10 Essential Tips to Improve Outpatient Service

03/27/2013: Ten tips gleaned from unit-based teams across Kaiser Permanente for improving outpatient service [Tool]

Telling Our Story

03/06/2013: A seven-point tip sheet to help KP employees talk about why Kaiser Permanente is the best place to get health care. [Tool]

10 Essential Tips for Improving Attendance

03/01/2013: This poster, which was part of the March/April 2013 Bulletin Board Packet, contains tips for improving attendance. [Tool]

Poster: "Life-Saving Teams" video users' guide

02/19/2013: This video users's guide suggests ways in which "Life-Saving Teams" can be used to educate and inspire employees--offers ideas for sparking discussion after viewing the piece. [Tool]

New Member Map

02/04/2013: Tips for new members to get the most from KP's services. [Tool]