Service

Help Video

How to Find UBT Basics on the LMP Website

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LMP Website Overview

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How to Find How-To Guides

This short animated video explains how to find and use our powerful how-to guides

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How to Find and Use Team-Tested Practices

Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how. 

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How to Use the Search Function on the LMP Website

Having trouble using the search function? Check out this short video to help you search like a pro!

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How to Find the Tools on the LMP Website

Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks. 

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Staff Buddies Up to Inform Patients of Delays

  • Huddling before the clinics open for the day to determine who will buddy up in groups of two.
  • Spending the day communicating with each other how the clinics’ schedules are progressing and finding out from medical assistants and nurses whether any providers are running behind.
  • Delivering information to patients on waiting room delays that is as specific as possible.

What can your team do to communicate better with each other and patients? What else could your team do to make the day go smoothly?

Speedy Slides Boost Service, Scores and Morale

  • Tracking slide turnaround times on a white board
  • Discussing turnaround times and quality assurance issues in team huddles
  • Meeting weekly with the UBT’s sponsors to help with engagement and remove barriers
  • Including pathologists to facilitate better communication between staff and physicians

What can your team do to remove barriers in your daily work? What else could your team do to use huddles to improve quality? 

Putting Emergency Room Patients on the Fast Track

  • Setting up a fast track area with four patient rooms at the front of the department
  • Agreeing to use standardized criteria for triage
  • Keeping patients in treatment rooms only while being treated; waiting occurs in the fast track waiting area

What can your team do to identify areas that need improvement? What else could your team do to shorten the time patients have to wait for service?

 

 

Pharmacy Team Cuts Wait Times, Improves Patient Satisfaction

  • Monitoring incoming same-day prescriptions and moving them ahead of the line to be processed immediately
  • Using clear bags for same-day prescriptions, instead of standard white bags, so those orders stand out for pharmacy technicians
  • Encouraging patients to refill their prescriptions through mail-order to reduce the load on in-house pharmacists

What can your team do to be innovative problem solvers? What else could your team do to increase patient satisfaction?

 

 

Questionnaire Shaves Wait Times for Gastrointestinal Patients

  • Creating a questionnaire and training staff on the new process
  • Partnering with the business office supervisor and asking the receptionists to hand the form to all GI procedure patients at check-in
  • Decreasing/minimizing the RN time to review the entire document in detail and focus on patients' specific questions
  • Giving patients a choice between RN discharge or MD discharge

What can your team do to improve efficiencies in your department? What else could your team do to help shorten patients' wait times?

 

 

Easing the Pain for Babies and Families—the Right Words

  • Creating a script to educate parents about the type and severity of pain their newborns might experience
  • Articulating clearly what steps health care providers would take to manage babies’ pain
  • Educating parents about pain management at admission to NICU instead of waiting until the issue arose

What can your team do to be proactive in keeping patients and their families informed during stressful times?

 

 

Lab Teams Collaborate to Ease Workload, Speed Tests

  • Studying what other labs were doing and researching the latest technology
  • Collaborating on the purchase of new equipment and gaining support to fast-track the installation
  • Cross-training staff on use of new equipment and departmental processes

What can your team do to be more collaborative with departments you frequently work with? What else could your team do to cross-train staff?

 

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