November 29, 2015


An RX for Efficiency

09/28/2015 Southern California's Central Refill Pharmacy UBT finds a creative – and affordable – way to reduce a backlog of prescription orders. [ VIDEO 1:42 ]

Virtual UBT Fair: Spreading a Safety Success

04/20/2015 Listen to members of unit-based teams in Georgia describe at a virtual UBT fair how they are saving lives and winning awards by, using a successful practice borrowed from Southern California, ensuring that patients with abnormal test results get the care they need. [ STORY ]

Unit-Based Teams Help KP Achieve Top Medicare Ratings

10/17/2014 Medicare's 2014 5-Star ratings again recognized KP's industry-leading quality and service. Here's how unit-based teams helped KP ace the test. [ STORY ]

Why Partnership Is Good for Managers

10/17/2014 A top manager explains how working in partnership makes his job easier. [ STORY ]

Including the Patient Voice

Unit-based teams exist to include all voices—employees, managers and physicians—in efforts to improve performance. And some UBTs are bringing in one more crucial voice: the patient’s. Listening to our patients has become a core value. Here are some ideas for how your team can bring the patient's voice into your performance improvement efforts.

Download the “Patient and Family Centered Care: Toolkit for Engaging Members in Improvement”—or click on the graphic at right to enlarge it, and check out the links to individual tools. NOTE: Toolkit and tools are on the KP intranet.


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