Unit-based teams exist to include all voices—employees, managers and physicians—in efforts to improve performance. And some UBTs are bringing in one more crucial voice: the patient’s. Listening to our patients has become a core value. Here are some ideas for how your team can bring the patient's voice into your performance improvement efforts.
Download the “Patient and Family Centered Care: Toolkit for Engaging Members in Improvement”—or click on the graphic at right to enlarge it, and check out the links to individual tools. NOTE: Toolkit and tools are on the KP intranet.