This toolkit contains links to several of "10 essential tips" fliers designed to help teams deliver quality service and care, with more added every month.
[ TOOLKIT ]
This poster, which appears in the March/April 2014 Bulletin Board Packet, features a Mid-Atlantic States team that improved service and captured lost revenue.
This poster, which appears in the March/April 2014 Bulletin Board Packet, features a Northwest team that has improved lab turnaround times.
The team on the 2-South Med-Surg unit at Sunnyside Hospital shines. Patient satisfaction scores have climbed over time as a result of numerous tests of change. Watch this short video to find out how a once-troubled department turned its culture around to sustain high performance.
[ VIDEO 2:59 ]
Use these tools to improve the quality of care and service to our members.
[ TOOLKIT ]
A membership administration team in the Mid-Atlantic States finds a way to shepherd lost ID cards home, improving service and saving tens of thousands of dollars. From the Winter 2014 issue of Hank.
[ SNAPSHOT ]
Managers in Northern California have helped their teams learn more about the Affordable Care Act--and in the process have learned to be better managers and teachers.
[ STORY ]
This poster, which appears in the November/December 2013 Bulletin Board Packet, highlights the Georgia Pharmacy Distribution Center team, which found a way to reduce costs and save time.
KP has powerful tools for performance improvement. Unit-based teams have the ability to launch and sustain change. Here are 10 ways to bring together these unique tools, teams and techniques to better serve KP members and patients.
This poster, which appears in the November/December 2013 Bulletin Board Packet, highlights a Northwest team that saved the department money and time--and improved service--by reducing the number of unneeded labs performed on Oncology patients.