March 31, 2015

Service

Doctors Help Reduce Waste, Improve Service

01/30/2015 Physicians in the Cardiovascular UBT at Rock Creek Medical Office near Denver identify pertinent information and eliminate unnecessary work [ SLIDESHOW ]

Unit-Based Teams Help KP Achieve Top Medicare Ratings

10/17/2014 Medicare's 2014 5-Star ratings again recognized KP's industry-leading quality and service. Here's how unit-based teams helped KP ace the test. [ STORY ]

Why Partnership Is Good for Managers

10/17/2014 A top manager explains how working in partnership makes his job easier. [ STORY ]

Including the Patient Voice

Unit-based teams exist to include all voices—employees, managers and physicians—in efforts to improve performance. And some UBTs are bringing in one more crucial voice: the patient’s. Listening to our patients has become a core value. Here are some ideas for how your team can bring the patient's voice into your performance improvement efforts.

Download the “Patient and Family Centered Care: Toolkit for Engaging Members in Improvement”—or click on the graphic at right to enlarge it, and check out the links to individual tools. NOTE: Toolkit and tools are on the KP intranet.

One Patient's Input Changes the Future

10/09/2014 When a new member voiced concerns over some of the steps in her treatment for breast cancer, this UBT invited her to come speak with them--and then implemented changes in their process as a result. [ SLIDESHOW ]

Around the Regions (Fall 2014)

10/07/2014 Newsy notes from all of KP's regions. From the Fall 2014 issue of Hank. [ STORY ]