Service
This toolkit contains links to several of "10 essential tips" fliers designed to help teams deliver quality service and care, with more added every month.
[ TOOLKIT ]
04/30/2013
Colorado made 2012 the year of the member in both service and quality--and unit-based teams worked on projects that supported that campaign. From the 2012 LMP Performance Report.
[ STORY ]
04/30/2013
This is the story of Georgia's regional radiology team and its journey to Level 5 status. From the 2012 LMP Performance Report.
[ STORY ]
This poster, which appears in the May/June 2013 Bulletin Board Packet, highlights a Mid-Atlantic States team that reduced patient transport times.
This poster, which appears in the May/June 2013 Bulletin Board Packet, highlights a Northwest team that improved health screenings for cancer.
This PowerPoint slide from the May/June 2013 Bulletin Board Packet features a Mid-Atlantic States Team that reduced patient transport times.
This PowerPoint slide from the May/June 2013 Bulletin Board Packet features a Northwest team that used a unique approach to increase patient cancer screening.
04/11/2013
This snapshot highlights how rounding on patients helped members of the Admitting UBT at the Fremont Medical Center raise the department's profile and improve its service scores.
[ SNAPSHOT ]
04/10/2013
A leader's firsthand report on why time visiting with frontline teams is time well spent.
[ STORY ]
Ten tips gleaned from unit-based teams across Kaiser Permanente for improving outpatient service
