April 27, 2015

Service

Spreading a Safety Success

04/20/2015 Listen to how unit-based teams in Georgia are saving lives and winning awards by using best practices pioneered in Southern California to ensure that patients with abnormal test results get the care they need. [ STORY ]

Doctors Help Reduce Waste, Improve Service

01/30/2015 Physicians in the Cardiovascular UBT at Rock Creek Medical Office near Denver identify pertinent information and eliminate unnecessary work [ SLIDESHOW ]

Unit-Based Teams Help KP Achieve Top Medicare Ratings

10/17/2014 Medicare's 2014 5-Star ratings again recognized KP's industry-leading quality and service. Here's how unit-based teams helped KP ace the test. [ STORY ]

Why Partnership Is Good for Managers

10/17/2014 A top manager explains how working in partnership makes his job easier. [ STORY ]

Including the Patient Voice

Unit-based teams exist to include all voices—employees, managers and physicians—in efforts to improve performance. And some UBTs are bringing in one more crucial voice: the patient’s. Listening to our patients has become a core value. Here are some ideas for how your team can bring the patient's voice into your performance improvement efforts.

Download the “Patient and Family Centered Care: Toolkit for Engaging Members in Improvement”—or click on the graphic at right to enlarge it, and check out the links to individual tools. NOTE: Toolkit and tools are on the KP intranet.

One Patient's Input Changes the Future

10/09/2014 When a new member voiced concerns over some of the steps in her treatment for breast cancer, this UBT invited her to come speak with them--and then implemented changes in their process as a result. [ SLIDESHOW ]