September 3, 2015

Service

Virtual UBT Fair: Spreading a Safety Success

04/20/2015 Listen to members of unit-based teams in Georgia describe at a virtual UBT fair how they are saving lives and winning awards by, using a successful practice borrowed from Southern California, ensuring that patients with abnormal test results get the care they need. [ STORY ]

Doctors Help Reduce Waste, Improve Service

01/30/2015 Physicians in the Cardiovascular UBT at Rock Creek Medical Office near Denver identify pertinent information and eliminate unnecessary work. [ SLIDESHOW ]

Unit-Based Teams Help KP Achieve Top Medicare Ratings

10/17/2014 Medicare's 2014 5-Star ratings again recognized KP's industry-leading quality and service. Here's how unit-based teams helped KP ace the test. [ STORY ]

Why Partnership Is Good for Managers

10/17/2014 A top manager explains how working in partnership makes his job easier. [ STORY ]

Including the Patient Voice

Unit-based teams exist to include all voices—employees, managers and physicians—in efforts to improve performance. And some UBTs are bringing in one more crucial voice: the patient’s. Listening to our patients has become a core value. Here are some ideas for how your team can bring the patient's voice into your performance improvement efforts.

Download the “Patient and Family Centered Care: Toolkit for Engaging Members in Improvement”—or click on the graphic at right to enlarge it, and check out the links to individual tools. NOTE: Toolkit and tools are on the KP intranet.