This toolkit contains links to several of "10 essential tips" fliers designed to help teams deliver quality service and care, with more added every month.
[ TOOLKIT ]
Virtual UBT fair on December 17, 2013 unlocks the secrets of performance improvement. Hear from UBT leaders who attended the Institute for Healthcare Improvement's annual forum.
[ STORY ]
This poster, which appeared in the November/December 2013 Bulletin Board packet, promotes the Kaiser Permanente video 'Changing Work, Changing Lives.'
KP has powerful tools for performance improvement. Unit-based teams have the ability to launch and sustain change. Here are 10 ways to bring together these unique tools, teams and techniques to better serve KP members and patients.
Video clips from David Jones, MD, the regional physician co-lead for all of Georgia’s unit-based teams, on how team-based care and performance improvement helps KP members and their caregivers, too.
[ VIDEO ]
This poster, which appears in the September/October 2013 Bulletin Board Packet, highlights a Northern California scanning team that reduced patient record errors.
This poster, which appears in the July/August 2013 Bulletin Board Packet, highlights a Southern California team that improved follow-up with kidney transplant patients.
Huddles, tracking and increased accountability help Fresno scanning team reduce errors in electronic medical records.
[ SNAPSHOT ]
Using powerful performance-improvement tools, this sterile processing UBT at West Los Angeles Medical Center virtually eliminates errors instrument trays that can delay surgeries and cause disruption for staff and patients.
[ SNAPSHOT ]
In this 12-minute video, KP employees, managers, physicians and executive leaders address the competitive and economic challenges that threaten our mission to provide the highest quality care and the best service at an affordable price.
[ VIDEO 12:18 ]