This document provides a visual representation of the basic steps of Rapid Improvement Method (RIM) and gives team members something easy to use as a reference.
When coaching or problem solving, ask thoughtful questions to engage the other person and help them increase their capacity for solving problems on their own. Thoughtful questions motivate the coachee to think, analyze, speculate and express feelings.
PI, anyone? A little PDSA? Performance improvement tools work. But it helps to speak the language. Here's how.
Unit-based teams’ union co-leads can help their teams transform the care experience for KP members, patients -- and caregivers. These tips can build the skills to do just that.
Unit-based teams are serving KP members with performance improvement projects at every point of the Value Compass. See the latest data (as of July 2013).
Explain changes ahead of time, enlist support from your team and celebrate success are just a few ideas of how to manage changes, big and small.
Presentations from three UBTs that successfully created team cultures and achieved strong results. They were presented at a June 24, 2013 virtual UBT fair.
Listen to a recording of the June 24, 2013, virtual UBT fair on how to create a team culture to achieve results.
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This poster, which appeared on the back cover of the Spring 2013 Hank, lists 10 steps to great huddles.
This assessment checklist was developed by UBT consultants in Southern California so they provide their teams with clear expectations of the steps that had to be accomplished at each level before they could move up to the next level. Featured in the Spring 2013 Hank.