December 17, 2014

Unit-based teams

Speaking Up Trainer's Toolkit

Course title:  Speaking Up Trainer’s Toolkit

Course duration: Ten just-in-time sessions to choose from based on a team’s needs or interests. Sessions last between 20 and 60 minutes each.

Path to Performance: Intended for teams at any level

Course description: The Speaking Up Trainer’s Toolkit includes messages, step-by-step instructions, examples, scenarios and PowerPoint slides that teach staff and physicians effective techniques for speaking up for patient and worker safety. Lessons are designed to be used during team meetings, huddles or one-on-one conversations. The training is accessible from any Internet-enabled device, including smart phones, inside or outside the KP network.

Who should attend: This course is intended for anyone, including team co-leads, members or sponsors, who wants to deliver short, in-person training to others.

Course teaching requirements:

  • Minimal teaching experience or preparation is needed to deliver the training  
  • Presenters need an NUID number to access the material

Download course content

(KP intranet connection not needed)

Modules: 

Session Title
Duration
CUS for safety   (20 min)
Stand alongside someone who speaks up   (20 min)
Use SBAR to communicate effectively     (20 min)
Create safety for yourself     (30 min)
How to invite speaking up    (30 min)
When to invite speaking up      (30 min)
Change your beliefs about speaking up (45 min)
Use stop-the-line    (45 min)
Two-challenge rule and advocacy inquiry    (60 min)
Safe and worthwhile   (60 min)

 

Learning Outcomes:

  • Trainers/presenters will be able to deliver effective tools and techniques to help others speak up for safety
  • Those taking the end-training will understand their role in a psychologically safe workplace and be able to speak up for patient and worker safety
  • Each module has learning objectives specific to the topic

 

LMP Orientation Web-Based Training

Tools & Resources

Course Title

Labor Management Partnership (LMP) Orientation

Course Duration

45 minutes (approx.)

Path to Performance

Level 1

Course Description

This Web-based training course introduces employees to the history, purpose and achievements of Kaiser Permanente’s Labor Management Partnership (LMP). In several video segments, KP employees speak about how partnership is being demonstrated successfully within their unit-based teams (UBTs) and how UBTs support KP’s Value Compass. The benefits to patients, employees and the organization are highlighted. In addition, learners are encouraged to know the basics of UBTs, so they can begin to work in partnership as soon as possible.

Who Should Attend
  • Intended for all KP employees to learn about Kaiser Permanente's Labor Management Partnership.  Employees within their first 90 days of employment at Kaiser Permanente should take this course.
  • This course can be used to meet the National Agreement requirement for partnership training for labor, management and physician members of unit-based teams (UBTs); consult your regional LMP training policy. 
Course Requirements

This is an introductory course. There are no prerequisites.

Access the course through KP Learn

(KP intranet connection is needed)

Course Outline and Objectives

Introduction

Course objectives

KP and organized labor

Kaiser Permanente’s relationship with organized labor

Labor Management Partnership (LMP)

The history of KP’s Labor Management Partnership (LMP)

KP and LMP: Where we are today

How and why partnership is working at Kaiser Permanente

LMP and unit-based teams (UBTs)

How UBTs are providing a platform for partnership

Partnership: Roles and responsibilities

How UBTs engage frontline employees in performance improvement

LMP resources

Where you can go for more information about the Labor Management Partnership

Learning Outcomes
(knowledge, skills, attitudes)

Increase understanding of the following:

  • KP’s history and long-term relationship with organized labor, and the origin of the Labor Management Partnership
  • The Labor Management Partnership—it’s significance across the organization, and its far-reaching impact on people and the business
  • How partnership supports KP’s social mission and is helping KP adapt to the challenges of a changing work environment
  • The purpose and importance of UBTs and the KP Value Compass, and how frontline employees work in Partnership to achieve levels of high performance
  • How UBTs function (the roles and responsibilities of members and the core skills they use to work collaboratively) and how members benefit personally and professionally by working in partnership
  • LMP resources learners can use to get the latest information about partnership and UBTs, so they can quickly contribute to the work of their team

Virtual UBT Fair: Improving How We Improve

12/17/2014 Tune in to this webinar to learn what delegates to the Institute for Healthcare Improvement's national forum learned about performance improvement and how to they will apply those lessons in their UBTs. [ STORY ]