March 29, 2015

Unit-based teams

'One and Done'--It's the Super UBT

03/24/2015 Call centers across Kaiser Permanente band together across time zones to improve customer service, spread successful practices. From the Spring 2015 Hank. [ STORY ]

How Can a Flu Shot Help Catch a Cancer?

03/17/2015 Don’t be surprised to have your medical record checked when you walk in for a flu shot at Lakewood Medical Office in Denver, Colorado. These teams worked together to identify patients who needed a mammogram. [ SLIDESHOW ]

Co-Lead Workshop for WebEx/Consultant Delivery

Course Title

Co-Lead Workshop for WebEx/Consultant Delivery

Course duration

Two two-hour modules (four hours total)

Path to Performance

Levels 2, 3

Course description

This course is designed for UBT consultants to deliver via two WebEx meetings or two in-person meetings. A condensed version of the full-day Co-lead Workshop, it will be particularly helpful when a new co-lead joins a team whose other leader already has taken the full-day course. The course teaches the skills and knowledge needed to make unit-based teams work together effectively. The skills the co-leads learn are discussed and agreements are made regarding implementation when they return to the team. These materials provide a unique way for UBT consultants to provide individualized training to one set of co-leads at a time, or to a dispersed group of co-leads via WebEx.

Who should attend

This course is intended for all labor, management or physician unit-based team co-leads, particularly those who have already attended the full day workshop but have been given a new co-lead partner. The workshop builds on the LMP Orientation workshop co-leads may have attended. Following this course, co-leads are encouraged to attend the advanced course, Team Leadership for Co-leads.

Course requirements
  • Labor Management Partnership Orientation
  • Labor and management co-leads attend the training together
  • Requires basic knowledge of:
  • Consensus Decision Making (CDM)
  • Interest-Based Problem Solving (IBPS)

Course outline and objectives

Unit-Based Teams—what are they?

Define a unit-based team and describe its purpose and scope

Roles and responsibilities

Understand the roles and corresponding responsibilities on unit-based teams

Working styles and practices for success

Differentiate between various work styles and summarize how they contribute to a team’s development and success

Team charter

Understand how use a charter to focus the team

Unit-based team processes

Identify practices in your role as co-leads that will improve team processes and results

Learning outcomes

(knowledge, skills, attitudes)

Participants will:

  • Complete a working style assessment, learn their partner's style and create a plan to more effectively work with each other and with the team
  • Agree on one "Leadership Practice for Success" and create a plan to implement this leadership practice with their team
  • Agree on how to incorporate meeting-management skills and tools into their future UBT meetings
  • Agree on how to lead their team by connecting performance improvement work to the Value Compass
  • Agree on the partnership behaviors they will model for their UBT

Contact Us  

For information on this course or to request a training for trainers contact LMPlearn@kp.org

Leading with Emotional Intelligence

Course title

Leading with Emotional Intelligence

Course duration

Two hours

Path to Performance

Level 3, 4, 5

Course description

This course recognizes emotional intelligence as a key skill to help lead teams through change and improvement. It teaches leaders specific competencies for managing their own emotions and the emotions of others, dealing with difficult conversations and facilitating difficult team issues that come with change.  

Who should attend

This course is intended for unit-based team co-leads and members

Course requirements
  • Labor Management Partnership Orientation (LMPO)

Course Outline and Objectives

About emotional intelligence
  • What emotional intelligence is and why it’s a key ingredient for successful leadership
  • How self-awareness and self-management are used in emotional intelligence
Leading with emotional intelligence
  • How listening, empathy and recognizing the emotions of others have an impact on conversations
  • Using the Stop–Challenge–Choose method to manage emotions
  • How intent and impact conversations can de-escalate emotionally charged situations and improve communication
Learning Outcomes

(knowledge, skills, attitudes)

  • Understand how the roles of the steward and the manager have evolved from the traditional role into one of work-unit leadership, problem solving and participating in the organization and design of the work process
  • Avoid common mistakes made by new managers to partnership
  • Define the benefits and how to overcome the challenges of working on a unit-based team
  • Know when and how to apply partnership tools
  • Use the Stop–Challenge–Choose method to manage emotions in the workplace

Contact Us

For information on this course or to request a training for trainers contact LMPlearn@kp.org