This document provides a visual representation of the basic steps of Rapid Improvement Method (RIM) and gives team members something easy to use as a reference.
When coaching or problem solving, ask thoughtful questions to engage the other person and help them increase their capacity for solving problems on their own. Thoughtful questions motivate the coachee to think, analyze, speculate and express feelings.
This short video shows how a unit-based team at Kaiser Permanente's Capitol Hill Medical Center in Washington D.C. is helping its department adjust to a big jump in membership--and improving patient care at the same time.
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This poster, which appears on the back cover of the 2015 Fall Hank and answers the question of whether or not you are in a UBT.
Culture can be a thorny issue for teams. Improving it—and paving the way for high performance—often requires some expert assistance.
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Every unit-based team could use some coaching. That's where UBT consultants and union partnership representatives come in.
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A Largo, Maryland, team works together to drastically reduce outside deliveries of surgical instruments, furniture and other items.
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Southern California's Central Refill Pharmacy UBT finds a creative – and affordable – way to reduce a backlog of prescription orders.
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Use this worksheet to plan and track communications with team members who missed a meeting or with staff members who are not representatives on the unit's team.
Second-generation KP employee Eric Ruperto takes his activist mother's sage advice.
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