February 10, 2016

Unit-based teams

When the Game Changes, Change the Game

02/08/2016 This short video shows how a unit-based team at Kaiser Permanente's Capitol Hill Medical Center in Washington D.C. is helping its department adjust to a big jump in membership--and improving patient care at the same time. [ VIDEO 3:15 ]

Outside Eye Helps Team Do an About-Face

10/06/2015 Culture can be a thorny issue for teams. Improving it—and paving the way for high performance—often requires some expert assistance. [ STORY ]

From the Desk of Henrietta: Put Me In, Coach

10/06/2015 Every unit-based team could use some coaching. That's where UBT consultants and union partnership representatives come in. [ STORY ]

Coming In From the Cold

10/27/2015 A Largo, Maryland, team works together to drastically reduce outside deliveries of surgical instruments, furniture and other items. [ VIDEO 1:35 ]

An RX for Efficiency

09/28/2015 Southern California's Central Refill Pharmacy UBT finds a creative – and affordable – way to reduce a backlog of prescription orders. [ VIDEO 1:42 ]

How to Succeed at Kaiser Permanente, and in Life

Second-generation KP employee Eric Ruperto takes his activist mother's sage advice. [ STORY-SLIDESHOW ]

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