March 5, 2015

Unit-based teams

Co-Lead Workshop for WebEx/Consultant Delivery

Course Title

Co-Lead Workshop for WebEx/Consultant Delivery

Course duration

Two two-hour modules (four hours total)

Path to Performance

Levels 2, 3

Course description

This course is designed for UBT consultants to deliver via two WebEx meetings or two in-person meetings. A condensed version of the full-day Co-lead Workshop, it will be particularly helpful when a new co-lead joins a team whose other leader already has taken the full-day course. The course teaches the skills and knowledge needed to make unit-based teams work together effectively. The skills the co-leads learn are discussed and agreements are made regarding implementation when they return to the team. These materials provide a unique way for UBT consultants to provide individualized training to one set of co-leads at a time, or to a dispersed group of co-leads via WebEx.

Who should attend

This course is intended for all labor, management or physician unit-based team co-leads, particularly those who have already attended the full day workshop but have been given a new co-lead partner. The workshop builds on the LMP Orientation workshop co-leads may have attended. Following this course, co-leads are encouraged to attend the advanced course, Team Leadership for Co-leads.

Course requirements
  • Labor Management Partnership Orientation
  • Labor and management co-leads attend the training together
  • Requires basic knowledge of:
  • Consensus Decision Making (CDM)
  • Interest-Based Problem Solving (IBPS)

Course outline and objectives

Unit-Based Teams—what are they?

Define a unit-based team and describe its purpose and scope

Roles and responsibilities

Understand the roles and corresponding responsibilities on unit-based teams

Working styles and practices for success

Differentiate between various work styles and summarize how they contribute to a team’s development and success

Team charter

Understand how use a charter to focus the team

Unit-based team processes

Identify practices in your role as co-leads that will improve team processes and results

Learning outcomes

(knowledge, skills, attitudes)

Participants will:

  • Complete a working style assessment, learn their partner's style and create a plan to more effectively work with each other and with the team
  • Agree on one "Leadership Practice for Success" and create a plan to implement this leadership practice with their team
  • Agree on how to incorporate meeting-management skills and tools into their future UBT meetings
  • Agree on how to lead their team by connecting performance improvement work to the Value Compass
  • Agree on the partnership behaviors they will model for their UBT

Contact Us  

For information on this course or to request a training for trainers contact LMPlearn@kp.org

Leading with Emotional Intelligence

Course title

Leading with Emotional Intelligence

Course duration

Two hours

Path to Performance

Level 3, 4, 5

Course description

This course recognizes emotional intelligence as a key skill to help lead teams through change and improvement. It teaches leaders specific competencies for managing their own emotions and the emotions of others, dealing with difficult conversations and facilitating difficult team issues that come with change.  

Who should attend

This course is intended for unit-based team co-leads and members

Course requirements
  • Labor Management Partnership Orientation (LMPO)

Course Outline and Objectives

About emotional intelligence
  • What emotional intelligence is and why it’s a key ingredient for successful leadership
  • How self-awareness and self-management are used in emotional intelligence
Leading with emotional intelligence
  • How listening, empathy and recognizing the emotions of others have an impact on conversations
  • Using the Stop–Challenge–Choose method to manage emotions
  • How intent and impact conversations can de-escalate emotionally charged situations and improve communication
Learning Outcomes

(knowledge, skills, attitudes)

  • Understand how the roles of the steward and the manager have evolved from the traditional role into one of work-unit leadership, problem solving and participating in the organization and design of the work process
  • Avoid common mistakes made by new managers to partnership
  • Define the benefits and how to overcome the challenges of working on a unit-based team
  • Know when and how to apply partnership tools
  • Use the Stop–Challenge–Choose method to manage emotions in the workplace

Contact Us

For information on this course or to request a training for trainers contact LMPlearn@kp.org

Doctors Help Reduce Waste, Improve Service

01/30/2015 Physicians in the Cardiovascular UBT at Rock Creek Medical Office near Denver identify pertinent information and eliminate unnecessary work [ SLIDESHOW ]

Around the Regions (Winter 2015)

01/02/2015 Newsy notes from all of KP's regions. From the Winter 2015 issue of Hank. [ STORY ]

Speaking Up Trainer's Toolkit

Course title

Speaking Up Trainer’s Toolkit

Course duration

Ten just-in-time sessions to choose from based on a team’s needs or interests. Sessions last between 20 and 60 minutes each.

Path to Performance

Intended for teams at any level

Course description

The Speaking Up Trainer’s Toolkit includes messages, step-by-step instructions, examples, scenarios and PowerPoint slides that teach staff and physicians effective techniques for speaking up for patient and worker safety. Lessons are designed to be used during team meetings, huddles or one-on-one conversations. The training is accessible from any Internet-enabled device, including smart phones, inside or outside the KP network.

Who should attend

 This course is intended for anyone, including team co-leads, members or sponsors, who wants to deliver short, in-person training to others.

Course teaching requirements
  • Minimal teaching experience or preparation is needed to deliver the training  
  • Presenters need an NUID number to access the material

Download course content

(KP intranet connection not needed)

Modules: 

Session Title
Duration
CUS for safety   (20 min)
Stand alongside someone who speaks up   (20 min)
Use SBAR to communicate effectively     (20 min)
Create safety for yourself     (30 min)
How to invite speaking up    (30 min)
When to invite speaking up      (30 min)
Change your beliefs about speaking up (45 min)
Use stop-the-line    (45 min)
Two-challenge rule and advocacy inquiry    (60 min)
Safe and worthwhile   (60 min)

 

Learning outcomes

(knowledge, skills, attitudes)

  • Trainers/presenters will be able to deliver effective tools and techniques to help others speak up for safety
  • Those taking the end-training will understand their role in a psychologically safe workplace and be able to speak up for patient and worker safety
  • Each module has learning objectives specific to the topic

Contact us

For more information, contact LMPlearn@kp.org.

 

This page was last updated 1/2/2015

Labor Management Partnership Orientation Online

Tools & Resources

Course title

Labor Management Partnership (LMP) Orientation Online

Course duration

Forty-five minutes

Path to Performance

Level 1

Course description

This web-based training course introduces employees to the history, purpose and achievements of Kaiser Permanente’s Labor Management Partnership (LMP). In several video segments, KP employees speak about how partnership is being demonstrated successfully within their unit-based teams (UBTs) and how UBTs support KP’s Value Compass. The benefits to patients, employees and the organization are highlighted. In addition, learners are encouraged to know the basics of UBTs, so they can begin to work in partnership as soon as possible.

Who should attend
  • Intended for all KP employees to learn about Kaiser Permanente's Labor Management Partnership. Employees within their first 90 days of employment at Kaiser Permanente should take this course.
  • This course can be used to meet the National Agreement requirement for partnership training for labor, management and physician members of unit-based teams (UBTs); consult your regional LMP training policy. 
Course requirements

This is an introductory course. There are no prerequisites.

Course outline and objectives

Introduction

Course objectives

KP and organized labor

Kaiser Permanente’s relationship with organized labor

Labor Management Partnership (LMP)

The history of KP’s Labor Management Partnership (LMP)

KP and LMP: Where we are today

How and why partnership is working at Kaiser Permanente

LMP and unit-based teams (UBTs)

How UBTs are providing a platform for partnership

Partnership: Roles and responsibilities

How UBTs engage frontline employees in performance improvement

LMP resources

Where you can go for more information about the Labor Management Partnership

Learning outcomes

(knowledge, skills, attitudes)

Increase understanding of the following:

  • KP’s history and long-term relationship with organized labor, and the origin of the Labor Management Partnership
  • The Labor Management Partnership—it’s significance across the organization, and its far-reaching impact on people and the business
  • How partnership supports KP’s social mission and is helping KP adapt to the challenges of a changing work environment
  • The purpose and importance of UBTs and the KP Value Compass, and how frontline employees work in Partnership to achieve levels of high performance
  • How UBTs function (the roles and responsibilities of members and the core skills they use to work collaboratively) and how members benefit personally and professionally by working in partnership
  • LMP resources learners can use to get the latest information about partnership and UBTs, so they can quickly contribute to the work of their team

Enrollment information

This course is available to all Kaiser Permanente employees; you must be connected to KP intranet and have an NUID to access this training. Use the link below or visit KP Learn and search on the course ID.

Access the course directly through KP Learn. 

Course ID in KP Learn

LMP:ORIENT 101

This page was last updated 1/2/2015

Virtual UBT Fair: Improving How We Improve

12/17/2014 Tune in to this webinar to learn what delegates to the Institute for Healthcare Improvement's national forum learned about performance improvement and how they will apply those lessons in their UBTs. [ STORY ]