This document provides a visual representation of the basic steps of Rapid Improvement Method (RIM) and gives team members something easy to use as a reference.
When coaching or problem solving, ask thoughtful questions to engage the other person and help them increase their capacity for solving problems on their own. Thoughtful questions motivate the coachee to think, analyze, speculate and express feelings.
This poster, which appeared on the back cover of the Spring 2013 Hank, lists 10 steps to great huddles.
This assessment checklist was developed by UBT consultants in Southern California so they provide their teams with clear expectations of the steps that had to be accomplished at each level before they could move up to the next level. Featured in the Spring 2013 Hank.
Regionally developed checklists are helping unit-based teams find their way from Level 1 to Level 5. From the Spring 2013 Hank.
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Use this poster, from the May/June 2013 Bulletin Board Packet, to track what your team is working on and display it prominently so others can learn from your success.
This three-minute video shows what's different about the unions at Kaiser Permanente. Coalition union members do more than fight for wages and benefits—they are directly involved in the problem solving and decision making that help make KP the best place to receive care.
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Regularly updated slide presentations showing how UBTs are adding value.
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Examples, in ppt format, of UBTs from across KP getting results.
This guide lays out uniform criteria across the program to ensure that teams that are ranked “high-performing” are indeed delivering the highest quality and service to members and patients.