April 17, 2014

Culture

Everyday Stories: A Tool for Social Change

04/08/2014 The Kitchen Sisters, award-winning producers whose work can be heard on National Public Radio, will offer their insights at the 2014 Union Coalition Learning Academy. They show how stories build connections and create empathy--something they say health care workers do naturally with patients. [ STORY ]

Saru Jayaraman: The Vocal Leader of an Invisible Workforce

04/08/2014 Saru Jayaraman,a leader fighting for restaurant workers' rights and dignity, is set to speak at the 2014 Union Coalition Learning Academy. [ STORY ]

O Is for Ostrich

04/02/2014 Henrietta, the resident columnist for the LMP's quarterly magazine Hank, makes an argument for bringing a curious, flexible mindset to work. From the Spring 2014 issue. [ STORY ]

How to Involve Patients in Performance Improvement

03/11/2014 Listen to a one-hour talk show style webinar on how UBTs are involving patients in their performance improvement work and how your team can, too. [ STORY ]

How to Help a Good Idea Take Off

02/05/2014 Top leaders at medical centers can--and should--prioritize workplace wellness and Instant Recess. Here's how one is doing it. [ STORY ]

Adopting an “Ever Better” Attitude

01/14/2014 The team on the 2-South Med-Surg unit at Sunnyside Hospital shines. Patient satisfaction scores have climbed over time as a result of numerous tests of change. Watch this short video to find out how a once-troubled department turned its culture around to sustain high performance. [ VIDEO 2:59 ]

Nowhere to Go but Up

01/14/2014 Some departments glide effortlessly into becoming high-performing teams. Not so for the San Rafael Health Information Management team. [ STORY ]

CEO Bernard Tyson Talks to the New York Times About Speaking Out

Kaiser Permanente’s chief executive officer, Bernard Tyson, recently sat down with New York Times reporter Adam Bryant to talk about leadership for the paper’s Sunday business column, “Corner Office.” Read the story on the Times' website. [ STORY ]

Speeding Up the Patient Experience in the ED

09/16/2013 The Emergency Department at Sunnyside Medical Center improves service scores and staff morale--after first working on improving the department's work culture. [ STORY ]