October 31, 2014

Culture

Why Partnership Is Good for Managers

10/17/2014 A top manager explains how working in partnership makes his job easier. [ STORY ]

Giving Patients a Voice

10/03/2014 Unit-based teams bring the voice of frontline workers, managers and physicians to improving health care at Kaiser Permanente. Some UBTs go one step further and include the patient voice. Find out how they do it. [ STORY ]

Why Invest Time and Energy in LMP?

09/23/2014 Hawaii Nurses Association leader says partnership creates a pathway to union engagement. [ STORY ]

Going From 4 to 1 Shoots Team Up to 5

09/09/2014 For San Jose Medical Center’s inpatient pharmacy, the road to becoming a high-performing team first required a step—actually a jump—backward. [ STORY ]

Communication Drives Success

08/19/2014 Courier drivers in the Northwest improve communication and morale after going through an Issue Resolution--and move forward on revamping routes for greater efficiency. [ STORY ]

Everyday Stories: A Tool for Social Change

04/08/2014 The Kitchen Sisters, award-winning producers whose work can be heard on National Public Radio, will offer their insights at the 2014 Union Coalition Learning Academy. They show how stories build connections and create empathy--something they say health care workers do naturally with patients. [ STORY ]

Saru Jayaraman: The Vocal Leader of an Invisible Workforce

04/08/2014 Saru Jayaraman,a leader fighting for restaurant workers' rights and dignity, is set to speak at the 2014 Union Coalition Learning Academy. [ STORY ]

From the Desk of Henrietta: O Is for Ostrich

04/02/2014 Henrietta, the resident columnist for the LMP's quarterly magazine Hank, makes an argument for bringing a curious, flexible mindset to work. From the Spring 2014 issue. [ STORY ]

How to Involve Patients in Performance Improvement

03/11/2014 Listen to a one-hour talk show style webinar on how UBTs are involving patients in their performance improvement work and how your team can, too. [ STORY ]