September 23, 2014

Outpatient service

Driver as Receptionist? Why Not?

08/12/2014 Union and management leaders in Kern County break through traditional positions to pioneer innovative health care delivery models and prepare for jobs of the future. [ STORY ]

Reducing Health Disparities With Outreach

05/06/2014 An internal medicine UBT at the Los Angeles Medical Center had great success inviting African-American patients to a special hypertension clinic and made progress toward its goal of closing the gap between African-American patients with their hypertension under control and those of other races. [ STORY ]

Reaching Out to Reduce High Blood Pressure

05/06/2014 An internal medicine UBT hosts a special monthly clinic for African-American patients with high blood pressure. [ SNAPSHOT ]

How to Zoom From Level 1 to Level 4

03/25/2014 How did one UBT in Georgia zoom from Level 1 to Level 4 in just 10 months? Get some strategic tips on moving up the Path to Performance quickly and building a strong team. [ STORY ]

Shepherding Lost ID Cards Home

01/06/2014 A membership administration team in the Mid-Atlantic States finds a way to shepherd lost ID cards home, improving service and saving tens of thousands of dollars. From the Winter 2014 issue of Hank. [ SNAPSHOT ]

Speeding Up the Patient Experience in the ED

09/16/2013 The Emergency Department at Sunnyside Medical Center improves service scores and staff morale--after first working on improving the department's work culture. [ STORY ]