April 24, 2014

Inpatient service

How to Involve Patients in Performance Improvement

03/11/2014 Listen to a one-hour talk show style webinar on how UBTs are involving patients in their performance improvement work and how your team can, too. [ STORY ]

Colorado: Training Pays Off for Laboratory

04/30/2013 Colorado made 2012 the year of the member in both service and quality--and unit-based teams worked on projects that supported that campaign. From the 2012 LMP Performance Report. [ STORY ]

Georgia: Journey to Independent Problem Solving

04/30/2013 This is the story of Georgia's regional radiology team and its journey to Level 5 status. From the 2012 LMP Performance Report. [ STORY ]

Admitting Reps Do Patient Rounds for Extra Touch of Care

04/11/2013 This snapshot highlights how rounding on patients helped members of the Admitting UBT at the Fremont Medical Center raise the department's profile and improve its service scores. [ SNAPSHOT ]

Bustling Pediatrics Unit Improves With Better Communication

02/19/2013 The San Jose Pediatrics UBT has cleared a hurdle that many teams face--how to get all members of a big department engaged with the team--and the improved communication has improved its patient satisfaction scores. [ STORY ]

How to Get Top Patient Satisfaction Scores

09/11/2012 The Women and Newborn Care arena at Sunnyside Medical Center in the Northwest has hit a performance milestone, increasing its HCAHPS Overall Hospital Rating 21 percentage points from the first quarter of 2008 to the first quarter of 2012, when it reached its highest score yet. [ STORY ]

Paper or Plastic? Oakland Pediatrics Goes Green, Boosts Service

07/23/2012 The Oakland Pediatrics team finds that going green improves service--but they had to overcome years of distrust to make the change. [ STORY ]

AIDET by the Letters

05/21/2012 This sidebar story from the Spring 2012 Hank describes the meaning behind the AIDET acronym and how it can be used to improve customer service. [ STORY ]