Inpatient service
04/30/2013
Colorado made 2012 the year of the member in both service and quality--and unit-based teams worked on projects that supported that campaign. From the 2012 LMP Performance Report.
[ STORY ]
04/30/2013
This is the story of Georgia's regional radiology team and its journey to Level 5 status. From the 2012 LMP Performance Report.
[ STORY ]
This poster, which appears in the May/June 2013 Bulletin Board Packet, highlights a Mid-Atlantic States team that reduced patient transport times.
04/11/2013
This snapshot highlights how rounding on patients helped members of the Admitting UBT at the Fremont Medical Center raise the department's profile and improve its service scores.
[ SNAPSHOT ]
02/19/2013
The San Jose Pediatrics UBT has cleared a hurdle that many teams face--how to get all members of a big department engaged with the team--and the improved communication has improved its patient satisfaction scores.
[ STORY ]
09/11/2012
The Women and Newborn Care arena at Sunnyside Medical Center in the Northwest has hit a performance milestone, increasing its HCAHPS Overall Hospital Rating 21 percentage points from the first quarter of 2008 to the first quarter of 2012, when it reached its highest score yet.
[ STORY ]
07/23/2012
The Oakland Pediatrics team finds that going green improves service--but they had to overcome years of distrust to make the change.
[ STORY ]
05/21/2012
This sidebar story from the Spring 2012 Hank describes the meaning behind the AIDET acronym and how it can be used to improve customer service.
[ STORY ]
This poster with the KP Service Credo, from the back cover of the Spring 2012 Hank, depicts our cause, our passion and the importance of patient-centered care.
05/21/2012
This cover story from the Spring 2012 Hank shows how two proven practices can help teams achieve their service goals without starting from scratch and get a big jump ahead--fast. See how a team in Ohio is using AIDET and how one in Southern California is using NKE Plus.
[ STORY ]
