April 23, 2014

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Stories and Videos: Membership growth

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Educating Employees About Health Care Reform

11/19/2013 Managers in Northern California have helped their teams learn more about the Affordable Care Act--and in the process have learned to be better managers and teachers. [ STORY ]

Answering the Phones? You've Got Power

08/05/2013 Across the organization, member services and membership administration teams are crucial to KP's success in the marketplace. From the Summer 2013 Hank. [ STORY ]

Working Better Together

04/30/2013 This article from the 2012 LMP Performance Report provides updates on the work being done in partnership to grow membership, plus highlights of the year from Attendance, Healthy Workforce, Workforce Planning and Development, and Workplace Safety. [ STORY ]

Union Ambassadors Promote Value, Help Grow KP Membership

03/06/2013 Frontline employees promote Kaiser Permanente to unions, helping to grow the organization and build their skills. [ STORY ]

Red Carpet and a Road Map Help New Members Navigate KP

02/04/2013 This story details how a team took on several tests of change to help new KP members smooth the inevitably confusing transition to a new insurer, a new facility and a new set of care providers. [ STORY ]

San Diego Team Looks to Make Good First Impression

11/27/2012 A San Diego team from the California Service Center improves workflow and avoids mistakes that can impact new member's initial experiences. [ STORY ]

Love at First Visit

06/26/2012 The Love at First Visit service initiative helps Colorado improve first-visit satisfaction. [ STORY ]

Strong Union Ties Fuel Joint Strategy on Growth

03/21/2012 This article from the 2011 LMP Performance Report provides updates on the work being done in partnership to grow membership, plus highlights of the year from Attendance, Healthy Workforce, Workforce Planning and Development, and Workplace Safety. [ STORY ]

Union Adds to Northwest Dental Plan Growth

11/10/2011 SEIU Local 49 joins KP Dental through help of Meg Niemi and KP's approach to Total Health. [ STORY ]

The Challenges of Delivering Culturally Competent Care

01/07/2011 This sidebar describes instances of why culturally competent care matters, using selected ethnic and other groups as examples. [ STORY ]