05/11/2012This story from the Spring 2012 Hank describes how, working in partnership, Vision Essentials in Southern California rolled out express service for patients in need of glasses in a hurry. [ STORY ]
05/11/2012After five rounds of interest-based negotiations, Kaiser Permanente and the Coalition of Kaiser Permanente Unions reach an accord on the new 2012 National Agreement. [ STORY ]
04/27/2012It wasn't easy, but the Emergency department team at Santa Rosa Medical Center changed the culture around co-pay collection--and vaulted to No. 1 in cost-share collections in Northern California two years in a row. [ STORY ]
04/27/2012Roseville clinical dieticians improved identification and diagnosis of malnourished patients by making their assessments and diagnosis recommendations more obvious for physicians.[ SNAPSHOT ]
04/11/2012Helen Bevan, a leader of the UK's National Healthcare Services, discusses how leaders can use the strategies of people like Martin Luther King Jr. and Nelson Mandela to create the large-scale transformation necessary to meet current health care challenges.
[ STORY ]