This toolkit contains links to several of "10 essential tips" fliers designed to help teams deliver quality service and care, with more added every month.[Toolkit]
04/01/2013: Audio from the March 28, 2013, Town Hall meeting with top LMP leaders on their vision of how the Labor Management Partnership helps Kaiser Permanente stay affordable in challenging economic times.[Story]
03/27/2013: In this opening segment of the "Changing Work, Changing Lives" video, the need for health care reform is made clear with the story of one young couple with two kids in Northern California.[Video]
02/19/2013: The 24-hour pharmacy UBT at Panorama City champions mail-order refills, which helps keep KP affordable and enhances clinical quality.[Story]
01/29/2013: Health care reform has put affordability of medical costs front and center. This story, from the Winter 2013 issue of Hank, looks at how UBTs are successfully reducing Kaiser Permanente's bottom line by reducing waste and boosting service, which helps KP get and retain members.[Story]