Search: Unit-based teams

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UBT Rapid Improvement Model Template

08/08/2011: This document provides a visual representation of the basic steps of Rapid Improvement Method (RIM) and gives team members something easy to use as a reference. [Tool]

Asking Good Questions

05/31/2010: When coaching or problem solving, ask thoughtful questions to engage the other person and help them increase their capacity for solving problems on their own. Thoughtful questions motivate the coachee to think, analyze, speculate and express feelings. [PDF]

Bring Your Team Together

05/01/2013: This poster, which appeared on the back cover of the Spring 2013 Hank, lists 10 steps to great huddles. [Tool]

Path to Performance Assessment Checklist

05/01/2013: This assessment checklist was developed by UBT consultants in Southern California so they provide their teams with clear expectations of the steps that had to be accomplished at each level before they could move up to the next level. Featured in the Spring 2013 Hank. [Tool]

Making Sense of the Path to Performance

05/01/2013: Regionally developed checklists are helping unit-based teams find their way from Level 1 to Level 5. From the Spring 2013 Hank. [Story]

Poster: Charting Our Progress

05/01/2013: Use this poster, from the May/June 2013 Bulletin Board Packet, to track what your team is working on and display it prominently so others can learn from your success. [PDF]

Not My Father's Union

04/11/2013: This three-minute video shows what's different about the unions at Kaiser Permanente. Coalition union members do more than fight for wages and benefits—they are directly involved in the problem solving and decision making that help make KP the best place to receive care. [Video]

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