Current search

Guided search

Click a term to refine your current search.

Content type

Snapshot (9)
Story (12)
Tool (5)

Search: Inpatient service

Results 1 - 10 of 26

Results

Colorado: Training Pays Off for Laboratory

04/30/2013: Colorado made 2012 the year of the member in both service and quality--and unit-based teams worked on projects that supported that campaign. From the 2012 LMP Performance Report. [Story]

Georgia: Journey to Independent Problem Solving

04/30/2013: This is the story of Georgia's regional radiology team and its journey to Level 5 status. From the 2012 LMP Performance Report. [Story]

Poster: Transforming Transport

04/26/2013: This poster, which appears in the May/June 2013 Bulletin Board Packet, highlights a Mid-Atlantic States team that reduced patient transport times. [PDF]

Admitting Reps Do Patient Rounds for Extra Touch of Care

04/11/2013: This snapshot highlights how rounding on patients helped members of the Admitting UBT at the Fremont Medical Center raise the department's profile and improve its service scores. [Snapshot]

Bustling Pediatrics Unit Improves With Better Communication

02/19/2013: The San Jose Pediatrics UBT has cleared a hurdle that many teams face--how to get all members of a big department engaged with the team--and the improved communication has improved its patient satisfaction scores. [Story]

How to Get Top Patient Satisfaction Scores

09/11/2012: The Women and Newborn Care arena at Sunnyside Medical Center in the Northwest has hit a performance milestone, increasing its HCAHPS Overall Hospital Rating 21 percentage points from the first quarter of 2008 to the first quarter of 2012, when it reached its highest score yet. [Story]

Paper or Plastic? Oakland Pediatrics Goes Green, Boosts Service

07/23/2012: The Oakland Pediatrics team finds that going green improves service--but they had to overcome years of distrust to make the change. [Story]

AIDET by the Letters

05/21/2012: This sidebar story from the Spring 2012 Hank describes the meaning behind the AIDET acronym and how it can be used to improve customer service. [Story]

Simple Steps to Superior Service

05/21/2012: This cover story from the Spring 2012 Hank shows how two proven practices can help teams achieve their service goals without starting from scratch and get a big jump ahead--fast. See how a team in Ohio is using AIDET and how one in Southern California is using NKE Plus. [Story]

Editor's Letter: Putting the 'Care' Back Into 'Health Care'

05/21/2012: How do you keep your focus on the individual standing in front of you—the patient at the center—when you're already juggling as fast as you can? This editor's letter from the Spring 2012 Hank offers some ideas. [Story]