This toolkit contains links to several of "10 essential tips" fliers designed to help teams deliver quality service and care, with more added every month.[Toolkit]
05/30/2013: These step-by-step instructions will walk you through using a fishbone diagram to determine the root causes for problems in a system.[Tool]
05/01/2013: This form, which is used to report instances when care is compromised or there is a deviation in the agreed-upon workflow, was developed by teams in South San Francisco. Its use has helped empower employees to speak up when something isn't right. Featured in the Spring 2013 Hank.[Tool]
04/26/2013: This poster, which appears in the May/June 2013 Bulletin Board Packet, highlights a Northern California team that improved patient safety.[PDF]
04/26/2013: This PowerPoint slide from the May/June 2013 Bulletin Board Packet features a Northwest team that used a unique approach to increase patient cancer screening.[Tool]
02/19/2013: This video users's guide suggests ways in which "Life-Saving Teams" can be used to educate and inspire employees--offers ideas for sparking discussion after viewing the piece.[Tool]