May 25, 2013

Current search

[×]

Region

: Ohio

Guided search

Click a term to refine your current search.

Content type

Topics

Region

: all » Ohio

Time Frame

Tool Format

Search: Ohio

Results 1 - 10 of 35

Results

Ohio: Cohesion and Communication Build a Strong Team

04/30/2013: How the Parma Medical Offices Internal Medicine team improved communication and a little structure to become high-performing. From the 2012 LMP Performance Report. [Story]

Southern California: Engagement Leads to OR Efficiency

04/30/2013: This story describes how the operating room team at Otay Mesa in San Diego improved turnaround time and made other improvements as a Level 5 team. From the 2012 LMP Performance Report. [Story]

LMP web tutorial

10/05/2012: This fun, interactive tutorial will show you where to go on this website to meet all your UBT needs, from success stories to tip sheets, other tools, videos and much more. [Tool]

Micro-Clinics, Macro-Partnership

08/24/2012: This story from the Summer 2012 Hank tells how Ohio used true partnership to open a handful of small clinics in late 2011. From the clinics' design to staffing new positions, union and management partnered from the ground up. [Story]

Simple Steps to Superior Service

05/21/2012: This cover story from the Spring 2012 Hank shows how two proven practices can help teams achieve their service goals without starting from scratch and get a big jump ahead--fast. See how a team in Ohio is using AIDET and how one in Southern California is using NKE Plus. [Story]

Ohio: Simple Ways to Keep Patients Informed

03/21/2012: The use of whiteboards to keep patients informed of any appointment delays has been one of the more successful effective practices to spread among teams in the Ohio region, as this article from the 2011 LMP Performance Report explains. [Story]

Poster: Improve Patient Wait Times

03/01/2012: This poster provides tips on how to talk with patients about waiting room delays. [PDF]

Communication Improves Patients’ Attitude Toward Waits

01/26/2012: Cleveland Heights general surgery department uses whiteboards and reception-area rounding to keep patients informed of wait times and improve service scores. [Snapshot]

One Manager's Route to Partnership

12/01/2011: Philip Ostrom, manager of materials and logistics in Ohio, talks about his personal transformation in management style, and how partnership helped him draw up new courier routes for Ohio's new clinics. [Story]

Fledgling Team Adopts Highly Effective Habits

08/29/2011: An Ohio EVS unit-based team gets off to a good start by modeling the habits of highly effective teams. [Story]